Xavier Karlsen
Mechanicsburg
Summary
Dynamic Shift Leader at Dunkin' Donuts with experience in team leadership and day to day processes. Enhanced customer service through effective staff training. Committed to fostering a safe and efficient work environment, leveraging strong communication and problem solving skills to drive the team forward.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
01.2021 - 05.2026
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels to optimize stock availability and reduce waste.
- Coordinated shift schedules to maintain staffing efficiency during peak hours.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Cyber Security
Pennsylvania State University
Harrisburg, PA06-2027
Skills
- Shift management
- Inventory control
- Staff training
- Customer service
- Team leadership
- Conflict resolution
- Process optimization
- Waste reduction
- Communication skills
- Problem-solving
Languages
German
Professional Working
Timeline
Shift Leader
Dunkin' Donuts
01.2021 - 05.2026
Bachelor of Science - Cyber Security
Pennsylvania State University