XAVIER RODRÍGUEZ
Panamá
Summary
I am a proactive individual highly committed to my work. My ability to work in teams stands out due to my capacity to collaborate effectively, contributing ideas and solutions that enhance the group's success. My organized approach enables me to tackle tasks efficiently, ensuring quality and timeliness in delivering results. I possess an exceptional sense of customer care, grounded in the belief that customer satisfaction is crucial for business success. My service-oriented attitude allows me to understand customer needs and exceed their expectations, fostering strong and lasting relationships. I am always seeking opportunities for improvement and professional growth. I strive to continuously learn and apply new knowledge to drive excellence in my work performance, always with a positive mindset and readiness to tackle challenges, making me a valuable asset to any team.
Overview
13
13
years of professional experience
Work History
Industrial Analyst
Ministry Of Commerce And Industry
01.2021 - 02.2024
- I contributed to development of programs such as Competitive Agroindustry Program, supporting country's SMEs in building their businesses, additionally conducting inspections at each company where production, administrative, and employee-related issues were identified and addressed.
- As Secretary of National Program for Social Responsibility and Human Rights, focusing on Mesa 4 dedicated to Environment and Sustainability, I took actions to meet goals set forth in country's 2030 Agenda, monitoring compliance by both private enterprises and public institutions.
- I worked as Industrial Analyst in certifying industrial companies for various benefits such as Industrial Development Certification, Industry Certification, Made in Panama Logo, Origin Determinations, Raw Material Certifications, providing advice and monitoring compliance with standards in each category.
- Focused on proposing solutions with internal clients (different departments of the company) to suggest alternatives and improvement projects, encourage and collect feedback on recurring situations to address any ongoing issues and easily identify them.
Sales and Customer Service Advisor
Power Club
06.2019 - 11.2020
- Customer service and sale of company's general plans.
- Cardio and Weightlifting: Assisting gym clients in correctly performing exercises and postures, as well as supervising cleanliness, order, and proper functioning of the gym.
Sales Executive and Project Development
Comsmarket
06.2017 - 01.2019
- Development of plans for companies.
- Programming of projects, events, and marketing assistance for companies such as EXMA Panama, Colon Free Zone Association, Chiriquí Senior Baseball Team.
- Sales of benefits provided by the company.
- Drafting press releases.
- Supervision of project compliance, from development to final delivery.
- Management of advertising campaigns.
- Assistance in improving customer service for various companies.
Store Supervisor
Zara Home
02.2015 - 12.2016
- Responsible for maintaining inventory, organization, and coordination with my team, always ensuring compliance with company-established standards.
- Cash management.
Professionals Internships
Panamá
New Projects Department
Empresas Bern
02.2013 - 05.2015
- Planning events for New Projects.
- Creation, logistics, and completion of the New Projects to be undertaken.
- Supervising the implementation of quality standards in projects, compliance with regulations and requirements.
- Seeking potential clients, scheduling monthly reports, and following up on New Projects, such as Towncenter and Global Business Terminal (GBT).
Logistics and Industrial Safety
UPS
01.2011 - 02.2012
- Flight logistics for arrivals and departures
- Industrial Safety in offices and warehouses, providing better quality of service and security within the company.
Education
Maestría en Administración y Dirección de Empresas con Especialización en Coaching y Programación Neurolingüística (PNL) -
Escuela de Negocios Europea de Barcelona y Universidad Internacional Isabel I de Castilla
Licenciatura en Ingeniería Industrial Administrativa -
Universidad Santa María La Antigua, Panamá
Bachiller en Ciencias, Letras y Filosofía -
Colegio Javier, Panamá
Certifications
Skills
- Creativity
- Initiative
- Working under pressure
- Proactivity
- Organization
- Adaptability
- Good time management
- Quick learning ability
- Communication
Languages
Inglés
Advanced
C1
Civic Organization
Socio del Club Activo 20-30 de Panamá Pacífico
References
- Mario Boyd Galindo, +507 6614-4983
- Juan Quirós, +507 6675-9033
Timeline
Industrial Analyst
Ministry Of Commerce And Industry
01.2021 - 02.2024
Sales and Customer Service Advisor
Power Club
06.2019 - 11.2020
Sales Executive and Project Development
Comsmarket
06.2017 - 01.2019
Store Supervisor
Zara Home
02.2015 - 12.2016
New Projects Department
Empresas Bern
02.2013 - 05.2015
Logistics and Industrial Safety
UPS
01.2011 - 02.2012
Professionals Internships
Panamá
Maestría en Administración y Dirección de Empresas con Especialización en Coaching y Programación Neurolingüística (PNL) -
Escuela de Negocios Europea de Barcelona y Universidad Internacional Isabel I de Castilla
Licenciatura en Ingeniería Industrial Administrativa -
Universidad Santa María La Antigua, Panamá
Bachiller en Ciencias, Letras y Filosofía -
Colegio Javier, Panamá
Certifications
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