Xeena Rhodan
Philadelphia
Summary
Professional operations specialist with strong focus on efficiency and productivity. Proven track record of streamlining processes to enhance operational workflows. Adept at collaborating with teams to meet targets and adapt to changing requirements. Valued for reliability, problem-solving skills, and attention to detail.
Overview
6
6
years of professional experience
Work History
Associate Operations Processor
Wells Fargo
04.2022 - Current
- As an operations processor my responsibilities are to analyze internal activities on customer accounts, such as payments, transfers, and other transactions, and flag any suspicious activity that could indicate fraud or money laundering.
- Computer proficiency and experience with financial software, along with organizational skills and attention to detail.
- Processed high-volume customer payments and financial transactions with 99%+ accuracy while meeting strict daily deadlines.
- Verified, balanced, and reconciled payment batches in accordance with banking and compliance regulations
- Handled sensitive customer information with confidentiality and adherence to security protocols.
- Implemented process improvements that reduced turnaround time for order fulfillment.
- Developed and maintained documentation for standard operating procedures to ensure compliance.
- Led training sessions for new employees, focusing on systems and software proficiency.
- Coordinated workflow among team members to improve processing times and enhance productivity.
- Processed high volumes of transactions accurately and efficiently, ensuring compliance with operational standards.
Holiday Clerk Assistant
United States Postal Service
12.2021 - 01.2022
- Operated mail processing equipment and manually sorted mail.
- Relayed important information to recipients and provided shipping documentation along with packages.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated photocopier to print, collate and fold documents.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Identified undeliverable mail and applied markups to return to sender.
- Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS, and Amazon.
Security Professional
Allied Universal
03.2020 - 11.2021
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Trained new security officers on safety protocols and company standards.
- Developed and implemented training methods to promote improved officer performance.
- Supervised property entrances and exits and monitored employee safety.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored premises and recorded all activity in daily officer report for submission to Supervisor at close of shift.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Monitored access control systems, including CCTV systems.
Sales Associate
Bath & Body Works
10.2019 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Operated cash register, collected payments and provided accurate change.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Education
Associate in Science (AS) -
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Little Flower High School for Girls
Philadelphia, PA06.2019
Skills
- Customer service
- Security
- Surveillance
- Sales
- Computer Operation
- Cash Handling
- Telecommunication
- Front desk
- Healthcare
- CCTV
- Loss Prevention
- Help Desk
- Microsoft Outlook
- Office administration
- Time management
- Computer proficiency
- Clerical support
- Database entry
Timeline
Associate Operations Processor
Wells Fargo
04.2022 - Current
Holiday Clerk Assistant
United States Postal Service
12.2021 - 01.2022
Security Professional
Allied Universal
03.2020 - 11.2021
Sales Associate
Bath & Body Works
10.2019 - 02.2020
Associate in Science (AS) -
Community College of Philadelphia
High School Diploma -
Little Flower High School for Girls