Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiani Rodriguez

Philadelphia

Summary

Collaborative leader who helps teams grow their skills, set meaningful goals, and proactive coaching that empowers individuals to excel.

Overview

7
7
years of professional experience

Work History

Store Supervisor

TD Bank
06.2024 - Current
  • -Train and manage tellers.
  • -Order cash, handling vaults, clearing exceptions for accounts, observations and training new hires
  • -Provided weekly and on the spot coaching.
  • -Resolving customer issues and concerns
  • -Planning and setting goals for tellers weekly.
  • -Attending supervisor meeting every other month

Retail Banker

TD Bank
10.2022 - 06.2024
  • -Building customer relationships while educating them on ways to save time & money.
  • -Utilize resources that TD has in place to make sure I'm exceeding customer financial needs with our services & products.
  • -Build rapport with my team management to help take on extra responsibilities in the store (IE ordering cash, handling vaults, clearing exceptions for accounts, observations and training new hires)
  • -Able to handle customer complaints before escalating to upper management.

Customer Experience Coordinator

TD Bank
11.2021 - 10.2022
  • -Perform teller transactions while educating customers of our different services and products that they can benefit from.
  • -Very proficient in bouncing back & forth to help accommodate both sides to help eliminate wait time.
  • -Engage in lobby leadership when needed to help mitigate traffic in store.

Teller

Citizens Bank
04.2019 - 11.2021
  • -Perform teller transactions daily
  • -Handled customer service request when applicable such as printing checks images and statements.
  • -Build and strengthen customer relationships to exceed their financial needs.

Education

Bachelor of Arts - Social Work

Temple University
Philadelphia, PA
05-2023

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Employee development
  • Superior work ethic

Timeline

Store Supervisor

TD Bank
06.2024 - Current

Retail Banker

TD Bank
10.2022 - 06.2024

Customer Experience Coordinator

TD Bank
11.2021 - 10.2022

Teller

Citizens Bank
04.2019 - 11.2021

Bachelor of Arts - Social Work

Temple University
Xiani Rodriguez