Collaborative leader who helps teams grow their skills, set meaningful goals, and proactive coaching that empowers individuals to excel.
Overview
7
7
years of professional experience
Work History
Store Supervisor
TD Bank
06.2024 - Current
-Train and manage tellers.
-Order cash, handling vaults, clearing exceptions for accounts, observations and training new hires
-Provided weekly and on the spot coaching.
-Resolving customer issues and concerns
-Planning and setting goals for tellers weekly.
-Attending supervisor meeting every other month
Retail Banker
TD Bank
10.2022 - 06.2024
-Building customer relationships while educating them on ways to save time & money.
-Utilize resources that TD has in place to make sure I'm exceeding customer financial needs with our services & products.
-Build rapport with my team management to help take on extra responsibilities in the store (IE ordering cash, handling vaults, clearing exceptions for accounts, observations and training new hires)
-Able to handle customer complaints before escalating to upper management.
Customer Experience Coordinator
TD Bank
11.2021 - 10.2022
-Perform teller transactions while educating customers of our different services and products that they can benefit from.
-Very proficient in bouncing back & forth to help accommodate both sides to help eliminate wait time.
-Engage in lobby leadership when needed to help mitigate traffic in store.
Teller
Citizens Bank
04.2019 - 11.2021
-Perform teller transactions daily
-Handled customer service request when applicable such as printing checks images and statements.
-Build and strengthen customer relationships to exceed their financial needs.