Xiara Maldonado
Kinley Auto Group
Manheim
11
years of professional experience
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven to manage workflows and resolve conflicts effectively, ensuring customer satisfaction. Hardworking employee enthusiastic about learning any field inside and out. Pursue any opportunities to learn new skills. Offers strong administrative, relationship-building and problem-solving abilities. Eager to prosper and advance in a fulfilling position.
Work History
Internal Service Advisor
3 Years 10 Months- Started in this company answering phone calls, was moved to accounting department after 3 months. 6 months after I was building fleet deals and helping with title work and working on cleaning accounting schedules. Was later moved to the service department where I took on the role of a service advisor.
- Prepared warranty claims for Ford and Chevy vehicles, ensuring compliance with company standards.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Maintained detailed records of services performed on each unit, ensuring accuracy for billing purposes.
Store Lead
2 Years 2 Months- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Representative
2 Years- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Keeping doctors scheduled filled at all times to secure revenue and production.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Front Office Assistant
3 Years- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience, including responding to inquiries, customer questions and booking reservations.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Education
Associate of Applied Science - Medical Coding Specialist
- Honor Roll ALL 2016
- 3.8 GPA
High School Diploma
Skills
Bilingual
Strong work ethic
Customer service
Attention to detail
Multitasking and organization
Account management
Excellent communication
Team collaboration
Data entry
QuickBooks experience
Accounts payable and receivable
Accounting and bookkeeping
Timeline
Internal Service Advisor
Kinley Auto Group
03.2022 - 01.2026Read More
Store Lead
Jos. A. Bank
01.2020 - 03.2022Read More
Customer Service Representative
Smilebuilderz
01.2018 - 01.2020Read More
Front Office Assistant
Marriott Hotel
01.2015 - 01.2018Read More
La Academia Partnership Charter School
High School Diploma
Read More
Harrisburg Area Community College
Associate of Applied Science from Medical Coding Specialist
Read More