Xiomara Altamirano
Milford
Summary
Dynamic Business Sales Manager with 16 years of experience in driving sales growth and leading high-performing teams. Proven track record in managing multi-million dollar businesses, strategic planning, and client relationship building. Seeking to leverage expertise in negotiations, visual merchandising, and team leadership to excel in a Business Sales Manager role.
Overview
17
17
years of professional experience
Work History
Business Sales Manager
Bloomingdale's
Wayne
09.2021 - Current
- Oversee a team in managing a $10+ million ready-to-wear apparel business, ensuring alignment with strategic goals and effective team performance
- Facilitate negotiations with buyers and implement visual merchandising strategies to enhance product presentation
- Manage hiring and scheduling processes to optimize operational efficiency
- Digital sales manager/ led store to drive online business with Omni sellers
- Created content for email campaigns to promote products and services online.
- Analyzed customer behavior data to identify trends, opportunities and risks in the market.
- Used change methodologies to increase sales and led projects for increased productivity.
NE Area Manager
Invicta Stores
New York
05.2019 - 02.2021
- Manage and resolve escalated client issues across multiple channels, ensuring high levels of customer satisfaction through effective communication and problem-solving
- Oversee operations of 15 retail locations from NY- FL including recruitment, training, and development of staff, while consistently meeting sales targets
- Conduct monthly seminars and provide personalized guidance on product mechanisms to enhance customer understanding and engagement
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Cultivated positive rapport with associates and team leadership.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supported sales team members to drive growth and development.
Dual Site Shop Manager
Karen Millen
Hackensack
09.2016 - 12.2018
- Managed operational aspects, including payroll and sales training, to ensure efficient store performance and enhance team capabilities
- Improved business performance significantly within two weeks through effective clienteling and operational strategies
Shop Manager
Karen Millen - Bloomingdales
White Plains
05.2015 - 09.2016
- Conducted bi-monthly seminars to enhance team skills and improve customer service strategies
- Managed operational duties including recruiting, payroll processing, and visual merchandising, while utilizing clienteling techniques to identify and address customer needs effectively
Online Sales Specialist
Net-a-porter
Mahwah
04.2014 - 04.2015
- Coordinated with the billing department to resolve customer issues and ensured all inquiries regarding product availability and shipment times were addressed thoroughly and professionally
- Assisted celebrity stylists and exceeded regional annual sales targets by 89%
Personal Shopper
Nordstrom
Paramus
11.2009 - 04.2014
- Enhanced team performance by exceeding sales goals by 32%, contributing to overall team success
- Supervised and trained a team of 16 sales associates, ensuring high standards of customer service and product knowledge
- Cultivated strong customer relationships and promptly resolved inquiries and complaints, leading to increased customer satisfaction and repeat business
Jewelry Sales
Nordstrom
11.2007 - 11.2009
- Delivered exceptional customer service by assisting clients in selecting and purchasing fine jewelry, resulting in increased sales and customer satisfaction
Education
High School Diploma - Marketing
Manchester Regional High School
New York01.2004
BBA - Marketing Management
Berkeley College
Skills
- Training
- Word
- Strategic Planning
- Budget
- Retail Sales
- Salesforce
- CRM Software
- Management
- Supervising Experience
- Leadership
- Marketing
- Employee Relations
- Goal-Oriented
- Empowers High-Performing Sales Teams
- Analytical Problem Solver
- Retail Merchandising Experience
- Exceptional Time Management Skills
- Team Building Expertise
- Excellent Work Ethic
- Strong Conflict Resolution Skills
- Team Management
- Sales Strategy Development
- Negotiation
- Customer Relationship Management (CRM)
- Problem-Solving
Timeline
Business Sales Manager
Bloomingdale's
09.2021 - Current
NE Area Manager
Invicta Stores
05.2019 - 02.2021
Dual Site Shop Manager
Karen Millen
09.2016 - 12.2018
Shop Manager
Karen Millen - Bloomingdales
05.2015 - 09.2016
Online Sales Specialist
Net-a-porter
04.2014 - 04.2015
Personal Shopper
Nordstrom
11.2009 - 04.2014
Jewelry Sales
Nordstrom
11.2007 - 11.2009
High School Diploma - Marketing
Manchester Regional High School
BBA - Marketing Management
Berkeley College