Xiomara Durante
Souderton
Summary
Compassionate and competent certified patient care technician with 4+ years of experience provided patient with top care satisfaction through communication and empathy in the MedSurge Unit. Assigned to assist 15 patients per week, measuring vital signs like temperature, body weight and height for recording purpose. Maintaining patient information, providing patient information about post follow-ups and other treatment processes, providing administrative support to the healthcare unit, and assisting patients in the admission and discharge process. I am seeking a long-term career to improve my knowledge, improve my medical skills as well achieving my goal to become a nurse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo Bank
01.2018 - Current
- 2+ of years experiencing interacting with people proving customer service focus handling complex transactions.
- Warmly welcomed customers and offered pleasant service during entire transaction.
- Fulfilled to provide customer service, withdrawals operate money counters, balance and replenish ATM's, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Delivered prompt, accurate and excellent customer service
- Ability to identify potential fraud & risk with accounts and checks,
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages & able to stand for a long period of time.
- Examined checks for identification and endorsement.
- Received branch recognition for outstanding customer service.
- Work with other team members to meet customers needs, Participate in morning huddle and review policies and procedures, Manage to finished all assigned training promptly.
PCT
BayCare Health System Inc.
10.2021 - 09.2023
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
CNA
Brittany Pointe Estates
09.2013 - 06.2014
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Education
High School Diploma -
Souderton Area Senior High School
Souderton, PACNA - Nursing Assistance
North Montco Tachnical Carrer Center
Sumneytown Pike, Lansdale, PA 19446Skills
- Bilingual in Fluent in Spanish & English
- Greet and guide customers with professional manners & positive attitude
- Good communication
- Provide expectation customer service, assist customer to the Customer Service Line
- Cash handling experience
- Attention to detail dedication & friendly
- Discrete, trustworthy & Reliable
- Energetic, Organized & Flexible
- Strong work ethic stay focused & motivated
- Practiced knowledge of bank security systems
- Set goals for best customer experience extracting information, understand customers issues & needs, recommending a solution
- Problem Solving
- Adaptability
- Monitoring & Recording Vital Signs
- Administration of Basic Nursing Procedures
- Monitored/recorded vital signs, assisted physicians with medical exams, and recorded patient prognosis and treatment
- Provide exceptional customer service and care by recognizing and taking ownership of potential problems and resolving them efficiently
Languages
Spanish
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
PCT
BayCare Health System Inc.
10.2021 - 09.2023
Teller
Wells Fargo Bank
01.2018 - Current
CNA
Brittany Pointe Estates
09.2013 - 06.2014
High School Diploma -
Souderton Area Senior High School
CNA - Nursing Assistance
North Montco Tachnical Carrer Center
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