Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

XION SPENCE

Philadelphia

Summary

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service

Green Meadows Rehabilitation and Nursing Center
05.2025 - Current
  • Led the Ambassador Rounds program, coordinating room readiness and ensuring a welcoming environment for new admissions
  • Served as a primary point of contact for patients and families, providing guidance and support throughout their stay
  • Acted as a liaison between departments, facilitating clear communication and efficient service delivery
  • Supported the admissions process by proactively greeting and assisting new patients
  • Educated patients and families about available services and departmental functions to improve their overall experience
  • Engaged with patients and families to encourage positive feedback and identify opportunities to share success stories
  • Promoted patient satisfaction through consistent follow-up and personalized interactions

Administrative Assistant

We Share Corp
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Front Desk Agent

Mount Airy Casino Resort
05.2023 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Education

Bachelor's degree - Business Administration

Bryn Athyn College of The New Church
Bryn Athyn, PA
05-2025

Associate's degree - Business Administration

Northampton County Area Community College
Bethlehem, PA
01.2024

High School Diploma - Business Administration

East Stroudsburg Shs North
Bushkill, PA
06.2021

Skills

  • Microsoft Office
  • Cash handling
  • Problem-solving skills
  • Customer Service
  • Phone etiquette
  • Typing
  • Front desk
  • Hotel experience
  • Computer skills
  • Communication skills
  • Microsoft Word
  • Administrative experience
  • Microsoft Outlook
  • POS
  • Time management

Certification

  • AED Certification
  • CPR Certification

Timeline

Guest Service

Green Meadows Rehabilitation and Nursing Center
05.2025 - Current

Administrative Assistant

We Share Corp
05.2024 - Current

Front Desk Agent

Mount Airy Casino Resort
05.2023 - 08.2023

Associate's degree - Business Administration

Northampton County Area Community College

High School Diploma - Business Administration

East Stroudsburg Shs North

Bachelor's degree - Business Administration

Bryn Athyn College of The New Church

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