YADIAH TAYLOR
Baden
Summary
With extensive experience in customer service roles across the hospitality and healthcare industries, I have honed exceptional communication and problem-solving skills. Now, I am eager to leverage my expertise in a new industry and contribute to the success of your organization with enthusiasm and passion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
09.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Certified Nurse Assistant
Villa St Joseph
08.2020 - 04.2024
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring
Pharmacy Technician
Rite Aide Pharmacy
09.2021 - 03.2022
- Stocked, labeled, and inventoried medication to keep accurate records
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Counted and labeled prescriptions with correct item and quantity
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations
Certified Nurse Assistant
Cranberry Place
05.2020 - 12.2020
- Patient Observation
- Attention to Detail
- Clinical Documentation
- Performs and assists patients with activities of daily living
- In doing so, performs bathing, positioning, skin care, ambulating, toileting and assists with transportation
- Performs and records in patients’ charts, basic nursing care procedures such as collecting routine specimens, taking V.S., intake and outpatient and weight
- Assist with achieving nutritional needs by preparing patient for meals, deliver/remove trays, distribute water and feed patients
- Performs procedures and treatments such as EKGs, preps, application and monitoring of patient’s response to restraints
- Performs and reports any findings to the Care Partner, the following duties: simple dressings, straight/Foley Catheters, hang tube feedings, trach/Peg dressings, Fleets/S-S enema, point of care testing and empty JP/Colostomy
- Assists in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
- Completes various errands as requested such as retrieving and delivering supplies, specimens, instruments, test results and so forth
Crew Member
McDonald's
04.2020 - 06.2020
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Improved customer satisfaction by providing friendly and efficient service at the register
- Cleaned and maintained all areas of restaurant to promote clean image
- Provided excellent customer service by greeting customers and meeting quality expectations
- Kept food preparation area, equipment, and utensils clean and sanitary
Cake Decorator
Walmart
01.2020 - 03.2020
- Handled customer calls, responding to inquiries, and resolved ordering conflicts
- Produce quality, fresh and appealing cakes to customer orders with consistent, on-time pick up
- Maintaining, organizing, cleaning, rotating out-of-dated merchandise
- Designed specialty cakes for weddings, birthdays, and graduations
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail
Personal Care aid
The Atrium Manor
02.2016 - 12.2019
- Provided quality care assisting residents with daily living and activities
- Helping with meals, bathing, dressing and grooming
- Assisted clients with daily living activities for increased comfort and quality of life
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing
- Recognized and reported abnormalities or changes in patients’ health status to case manager
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Consulted with supervisors to assess cases and plan strategies for enhancing care
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs
- Assisted disabled clients to support independence and well-being
Mental Health Technician
Conemaugh Medical Center
10.2016 - 07.2019
- Assisted patients, working under direction of nursing and medical staff in psychiatric setting, to become accustomed to routines and participating in social/recreational activities to promote rehabilitation
- Monitored patients’ vital signs and assisted with activities of daily living
- Assisted in admissions and orientation of patients to unit
- Performed scheduled patient safety checks and documented results to establish patients’ well-being
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Developed and maintained positive relationships with clients to create safe and supportive environment
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel
Manager
Really Fresh Vegan
05.2012 - 06.2013
- Complying with safety standards
- Supervising staff
- Catering event setup and breakdown
- Menu planning and development
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
Education
Associates Of Liberal Arts - Liberal Arts And Sciences
CCAC
Pittsburgh, PAAssociates Of Liberal Arts - Liberal Arts And Sciences
Penn Highlands Community College
Johnstown08.2018
High School Diploma -
Greater Johnstown High
Johnstown, PA05.2014
Skills
- Consistent Quality Assurance
- Proficient in Verbal and Written Communication
- Medical Terminology Expertise
- Client-Centric Mindset
- Steadfast Commitment
- Strong Interpersonal Skills
- Clear Spoken Communication
- Versatile Problem Solving
- Innovative Problem-Solving
- Enhanced Social Awareness
- Analytical Assessment
- Structured Coordination
- Trustworthy Performance
- Collaborative Team Member
- Bathing Care Assistance
- Basic Emergency Life Support
- Direct Patient Support
- Safe Transfer Practices
- Nutritional Support
- Empathetic Patient Support
- Clinical Vital Signs Assessment
- Digital Chart Management
- Hands-On Patient Support
- Emergency Response Coordination
- Patient Vital Signs Assessment
- Empathetic Caregiver
- Patient Transportation
- Compassionate Patient Support
- HIPAA Regulatory Compliance
- Wardrobe Coordination
- Clinical Documentation Management
- Reliable team player
- Supporting personal needs
- Geriatric Care
- Bedside manner
- Ambulation Assistance
- Adaptable
- Dementia and Alzheimer’s knowledge
- Light Housekeeping
- Maintaining privacy
- Specimen Collection
- Patient Relations
- Complex Problem-Solving
- Trustworthy companion
- Outpatient Care
- Mobility Assistance
- Activity Coordination
- Patient Assessments
- Companionship and emotional support
- Reliable transportation
- Safety Precautions
- Meal Planning
- EMR / EHR
- Quality Assurance
- Case Management
- Patient Management
- Patient relationship building
- Inpatient Care
- Healthcare ethics
- Compassionate
- Chronic Disease Management
- End of life care
- Documenting behaviors
- Activity Planning
- Preparing meals
- Care plan implementation
- Medical terminology knowledge
- Conducting intakes
- Shared governance
- Tracheostomy Care
- DBMS
- Database Administration
- Quality Assurance Controls
- Feeding assistance expert
- Patient Care Coordination
- Response Analysis
- Monitoring Vital Signs
- Safe Patient Lifting
- Prioritization and Time Management
- Certified Healthcare Support Specialist
- Assessment of Vital Signs
- Certified CPR and AED Instructor
- Systematic Documentation Practices
- Empathetic Care
- Skilled in Patient Positioning
Certification
Nurses Aide Certification
Languages
Korean - Limited Working
Limited Working
Japanese - Limited Working
Limited Working
English
Native or Bilingual
Awards
nursing assistant certification
Additional Information
Volunteering for children with special needs in the fifth grade at John Marshall School.
Timeline
Cashier
Walmart
09.2024 - 11.2024
Pharmacy Technician
Rite Aide Pharmacy
09.2021 - 03.2022
Certified Nurse Assistant
Villa St Joseph
08.2020 - 04.2024
Certified Nurse Assistant
Cranberry Place
05.2020 - 12.2020
Crew Member
McDonald's
04.2020 - 06.2020
Cake Decorator
Walmart
01.2020 - 03.2020
Mental Health Technician
Conemaugh Medical Center
10.2016 - 07.2019
Personal Care aid
The Atrium Manor
02.2016 - 12.2019
Manager
Really Fresh Vegan
05.2012 - 06.2013
Associates Of Liberal Arts - Liberal Arts And Sciences
CCAC
Associates Of Liberal Arts - Liberal Arts And Sciences
Penn Highlands Community College
High School Diploma -
Greater Johnstown High
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