Yadielie Guzma
Harrisburg
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Giant Food Stores. Excelled in enhancing customer satisfaction and streamlining transactions, demonstrating exceptional work ethic and empathy. Achieved positive feedback through innovative problem-solving and efficient conflict resolution, contributing to increased community engagement as a Recreation Assistant.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Desired Position role.
Overview
2
2
years of professional experience
Work History
Cashier
Giant Food Stores
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Recreation Assistant
Park And Recreation
06.2023 - 08.2023
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Collaborated with team members to develop new programs, increasing participation rates.
- Assisted in organizing special events, resulting in increased community engagement.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Trained new staff members on department policies and procedures, promoting consistency across the team.
Education
High School -
Cougar Academy School
Harrisburg, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Order taking
- Cash register systems
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Giant Food Stores
09.2024 - Current
Recreation Assistant
Park And Recreation
06.2023 - 08.2023
High School -
Cougar Academy School
Similar Profiles
Harley LitwhilerHarley Litwhiler
PFS Facilitator at Giant Food StoresPFS Facilitator at Giant Food Stores
Aiden JonesAiden Jones
Cashier at Giant Food StoresCashier at Giant Food Stores
Bernice ColeBernice Cole
Starbucks Barista at Giant Food StoresStarbucks Barista at Giant Food Stores