Yahnee Shearin
Philadelphia
Summary
Experienced ABA Therapist motivated to increase patient learning, communication and social skills. Creates customized programs according to learner's needs, tendencies and preferences to enhance progress and satisfaction. Offers one-on-one and group teaching sessions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ABA Therapist
Thrive Therapy
Philadelphia
10.2024 - Current
- Maintained detailed records of client progress and adjusted the treatment plan.
- Provided crisis intervention as needed to manage severe behaviors.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Attended workshops and seminars related to ABA therapy topics to stay up-to-date on best practices.
- Monitored and evaluated the effectiveness of interventions, making data-driven adjustments.
Certified Nursing Assistant
Artman Lutheran Home
Philadelphia
08.2020 - 01.2023
- Delivers exceptional personal care, promotes healthy activities of daily living, serves meal, encourages good oral care, assists with hygiene and clothing appearance
- Performed bedrail adjustments, Hoyer lifts, wound care, and completes vital sign checks
- Influenced healthy exercise routines for 3 clients who diagnoses improved within 1 year
- Cultural- adept to care for an array of patients from various backgrounds
- Optimizes companionships amongst fellow CNA's and patients through leadership capabilities
- Coordinates care plans with the healthcare team and family members of patients
- Maintains a clean and sanitized environment
- Handles front office tasks, utilizes copier, fax, multi-phone systems, emailing, and scheduling books
Customer Service Representative
Amazon Inc.
Philadelphia
06.2016 - 02.2020
- Resolved a company- record of inadequate customer complaints by increasing satisfactory by 70%
- Consulted issues and troubleshooted technical problems
- Utilized multi- phone systems to direct calls to appropriate departments
- Settled processing orders and transactions
- Delivered company's special offers and upselling related products
- Interacted with proactive chat systems, and engaged with customer conversations on social media
- Surveyed customer feedback, collected notes, and ensured suggestions to management
- Gathered key performance indicators KPI's, and metrics to enhance the company's customer satisfaction
Home Health Aide
Gloria Williams Home
Philadelphia
01.2016 - 02.2017
- Supervised medication administration, personal hygiene, and other daily living activities
- Gathered patients' vital signs, reported any changes to upper management
- Promoted safety while transporting patients from bed, wheelchair, and vehicle
- Advocated for patient's rights
- Implemented HIPAA regulations, patients' confidentiality, and company's protocol while delivering care
- Answered call buttons, and alerted nurses of emergencies
- Maintained a clean and safe environment
Education
Associate of Science -
Ashford University
San Diego, CAHigh School Diploma -
Pennsauken High School
Pennsauken, NJCertified Nursing Assistant -
Entry Level Nursing
Philadelphia, PASkills
- Excellent Interpersonal Skills
- Verbal Communication Skills
- Written Communication Skills
- Adaptability
- Computer/ Technical Skills
- Upselling/ Sales
- Stress Management
- Team Building
- Service and Product Knowledge
- Proactivity
- Problem Solving Skills
- Empathy
- Friendliness
- Creativity
- Perspective Skills
- Front Office
- Advance Microsoft 365 Skills
Certification
Notary of Public, Philadelphia, PA, 01/01/23, Present
Timeline
ABA Therapist
Thrive Therapy
10.2024 - Current
Certified Nursing Assistant
Artman Lutheran Home
08.2020 - 01.2023
Customer Service Representative
Amazon Inc.
06.2016 - 02.2020
Home Health Aide
Gloria Williams Home
01.2016 - 02.2017
Associate of Science -
Ashford University
High School Diploma -
Pennsauken High School
Certified Nursing Assistant -
Entry Level Nursing