Yahaira Otero
Downingtown
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Ancillary Claims Analyst
Comprehensive Auto Resources Company
Exton
05.2025 - 01.2026
- Communicated with clients to explain claim processes and address inquiries promptly.
- Verified documents to ensure accuracy of information provided by customers.
- Followed all company procedures to keep data confidential.
- Provided guidance to customers regarding their rights and obligations under policy terms.
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
Customer Service Representative
3SI Security Systems
Malvern
02.2014 - 03.2024
- Processed and sent invoices to customers
- Developed strong relationships with customers by providing assistance and support.
- Assist Spanish speaking customers
- Answered customer inquiries and provided accurate information regarding products and services.
- Work on special projects with a specific client.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Update customers accounts on NetSuite and website.
Teller
Citadel Federal Credit Union
Thorndale
04.2005 - 02.2014
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Followed up on requests from customers in a timely manner.
Department Manager
JCPenney
Exton
02.2000 - 04.2005
- Performed opening and closing duties as part of management team and handled cash management.
- Assisted Human Resources in recruiting qualified candidates for open positions within Department.
- Worked closely with sales associates to complete tasks.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Barringer High School
Newark, NJ05-1996
Skills
- Payment posting
- Contract Preparation
- Account updating
- Customer Service
- Customer Assistance
- Multitasking
- Billing and Invoicing
- Adaptability and Flexibility
- Problem-solving abilities
- Document verification
- Claim documentation
- Claims processing
- Time management
- Claims review
Education and Training
other
Languages
Spanish
Timeline
Ancillary Claims Analyst
Comprehensive Auto Resources Company
05.2025 - 01.2026
Customer Service Representative
3SI Security Systems
02.2014 - 03.2024
Teller
Citadel Federal Credit Union
04.2005 - 02.2014
Department Manager
JCPenney
02.2000 - 04.2005
High School Diploma -
Barringer High School