Yamileth Marín
Panama City
Summary
Customer support professional with extensive experience in managing support teams and driving customer satisfaction. Known for fostering teamwork and adaptability in dynamic environments. Recognized for problem resolution and communication skills.
Overview
11
11
years of professional experience
Work History
Global Customer Support Manager
Pole Star Global
10.2023 - Current
- Lead the global customer support team to ensure seamless service delivery and client satisfaction
- Align support strategies with company culture to optimize operations and efficiency
- Provide leadership to team members and mentor for continued growth
- Utilize bilingual proficiency to manage support across diverse international markets
Regional Support Lead – LATAM
Pole Star Global
03.2021 - 10.2023
- Led the regional LATAM support team, ensuring consistent, high-quality customer service
- Collaborated with cross-functional teams to identify areas for operational improvement
- Delivered client solutions tailored to the unique needs of the LATAM market
Senior Customer Support Representative
Pole Star Global
02.2020 - 03.2021
- Provided premium customer support by addressing inquiries and resolving issues efficiently
- Developed problem-solving solutions while maintaining high customer satisfaction standards
- Acted as a mentor to junior team members and helped streamline internal processes
Customer Support Representative
Pole Star Space Applications
09.2014 - 02.2020
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Bachelor's Degree - Accounting
Universidad De Panamá
01.2006
Skills
- Customer Experience Management
- Time Management
- Problem Solving
- Team Leadership
- Operational Efficiency
- Bilingual Communication (English and Spanish)
- Client Relationship Management
- Process Improvement
- Technical Support in Maritime Technology
- Leadership & Staff Mentorship
- Empathy and patience
- Customer relations
- Client relationship building
- Training and mentoring
- Staff scheduling
- Customer education
- Inter-department collaboration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Organizational skills
Languages
English
Spanish
Timeline
Global Customer Support Manager
Pole Star Global
10.2023 - Current
Regional Support Lead – LATAM
Pole Star Global
03.2021 - 10.2023
Senior Customer Support Representative
Pole Star Global
02.2020 - 03.2021
Customer Support Representative
Pole Star Space Applications
09.2014 - 02.2020
Bachelor's Degree - Accounting
Universidad De Panamá
Similar Profiles
David DoogahDavid Doogah
Security Service Desk Analyst at Pole Star DefenseSecurity Service Desk Analyst at Pole Star Defense
Ryan SchlagheckRyan Schlagheck
Service Desk Analyst at Pole Star DefenseService Desk Analyst at Pole Star Defense
Rebekah GuillenRebekah Guillen
Producer at Star Global Production Studios LimitedProducer at Star Global Production Studios Limited