Yamin Brown
Altoona
Summary
Dynamic retail professional with extensive experience at American Freight Furniture and Mattress, excelling in customer service and operational efficiency. Proven track record in enhancing store performance through strategic merchandising and effective team leadership. Skilled in cash handling and inventory control, fostering a positive work environment while driving sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
American Freight Furniture and Mattress
10.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Key Holder Leader
American Freight Furniture and Mattress
12.2020 - 10.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Conducted regular audits of cash registers, reconciling discrepancies with appropriate documentation in accordance with company protocol.
- Championed company values within the workplace, modeling desired behaviors and setting expectations for all employees to adhere to high standards of professionalism.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
- Managed employee scheduling effectively to ensure adequate coverage during peak hours without sacrificing efficiency during slower periods.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Ensured compliance with all safety protocols, maintaining a clean and hazard-free work environment for employees and customers alike.
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
Warehouse Worker
American Freight Furniture and Mattress & Applianc
12.2015 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
No Degree - Criminal Justice
La Roche College
Pittsburgh, PAHigh School Diploma -
Altoona Area High School
Altoona, PA06-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Store operations
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Daily reporting
- Staff oversight
- Promotional strategies
- Training and mentoring
- Cash handling accuracy
- Inventory monitoring
Accomplishments
Highest out of the region for appliance protection plans(APP)
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Stuck with the company for over 10 years, worked my way from the bottom almost to the top.
Timeline
Assistant Store Manager
American Freight Furniture and Mattress
10.2023 - 12.2024
Key Holder Leader
American Freight Furniture and Mattress
12.2020 - 10.2023
Warehouse Worker
American Freight Furniture and Mattress & Applianc
12.2015 - 12.2020
No Degree - Criminal Justice
La Roche College
High School Diploma -
Altoona Area High School
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