Yaneth Veliz Espinosa
Panama
Summary
Extensive experience in Customer Service throughout various service industries. Well versed in
building a rapport with customers and clients to help achieve their desired results, service, or
product. Diligent worker with a desire to do what is necessary to ensure that each guest's
experience exceeds their expectations. Detailed oriented, knowledgeable, reliable.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner, Licensed Esthetician
Yani Beauty For Ashes
10.2008 - Current
- Consult with clients to identify concerns, create plans of care to help them achieve desired goals and educate clients on skin care procedures and products
- Provide excellent customer service and skincare treatments to clients
- Maintain rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Market skincare products to clients according to specific needs, boosting overall
Receptionist
Complete Line Glass Wholesalers
10.2022 - 03.2024
- Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
- Oversaw departmental email account and forward inquiries to appropriate personnel
- Greeted office visitors and provided information and assistance as needed
- Maintained positive relationships with vendors and clients
- Ensured incoming and outgoing supplies and orders were sufficient for delivery
- Organized and scanned important documents into the company's internal system
Office Manager
Chosen for Hope Counseling, Inc
01.2021 - 07.2022
- Managed mental health practice, providing support to both, clinicians and their clientele
- Scheduled and confirmed patient appointments
- Provided administrative support to a team of five therapists to include scheduling, timely and effective allocation of resources and calendars.
Front Desk Associate
Gold's Gym
06.2019 - 03.2020
- First and last point of contact for new and current gym members
- Helpdesk | Customer support for membership and facility needs
- Interacted with members to create a friendly, welcoming environment
- Managed incoming and outgoing calls
- Managed guest check-in and check-out procedures, reservations and payments
- Managed customer complaints and rectified issues to complete satisfaction.
Front Desk Associate
Visible Changes
01.2001 - 12.2009
- Managed the daily front desk operations of high volume hair salon to include: facility prep/close, payment processing, scheduling for multiple stylists, customer service in person and via multi-line phone communication, client care, marketing and upsells targeted to client needs, customer relations | resolutions
Education
Master Aesthetician - Master Aesthetician
Milan Cosmetology & Esthetic Arts
San Antonio, Tx 09.2008
Skills
- Customer service
- Adaptable and flexible
- Teamwork
- Interpersonal skills
- Friendly and positive
- Ability to work under pressure
- Problem solver
Certification
HIPPA Certified
Languages
English
Spanish
Timeline
Receptionist
Complete Line Glass Wholesalers
10.2022 - 03.2024
Office Manager
Chosen for Hope Counseling, Inc
01.2021 - 07.2022
Front Desk Associate
Gold's Gym
06.2019 - 03.2020
Owner, Licensed Esthetician
Yani Beauty For Ashes
10.2008 - Current
Front Desk Associate
Visible Changes
01.2001 - 12.2009
Master Aesthetician - Master Aesthetician
Milan Cosmetology & Esthetic Arts
HIPPA Certified
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