Summary
Overview
Work History
Education
Skills
Timeline
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Oskar Richardson

Millersville

Summary

Dynamic and customer-focused professional with experience at SpringHouse Brewing Company, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective multitasking and team collaboration. Skilled in cash handling and utilizing POS systems, consistently delivering exceptional service and fostering repeat business.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host/Server

SpringHouse Brewing Company
11.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Associate

Perfect Pots
03.2022 - 03.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

McCaskey High School
Lancaster, PA
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host/Server

SpringHouse Brewing Company
11.2023 - Current

Sales Associate

Perfect Pots
03.2022 - 03.2023

McCaskey High School

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Oskar Richardson