Yarilys Gomez
Philadelphia,PA
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Polo Ralph Lauren
02.2023 - 02.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
Customer Service Associate
Wawa Convenience Store
11.2020 - 01.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Increased revenue by cross-selling and upselling products and services.
Education
No Degree - Marketing
Indiana University of Pennsylvania
Indiana, PA05.2025
Skills
- Customer Service and Assistance
- Hospitality and Accommodation
- Problem Resolution
- Proficient using Excel
- Effective communicator
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Polo Ralph Lauren
02.2023 - 02.2024
Customer Service Associate
Wawa Convenience Store
11.2020 - 01.2022
No Degree - Marketing
Indiana University of Pennsylvania