Yaseen Peeples
Alburtis
Summary
AI Integration Specialist
AI Integration Specialist with a background in Technical Support & Customer Success workflows. Architects self-sustaining operational ecosystems by fusing Agile methodologies with advanced AI automation. Specializes in mapping end-to-end service workflows to identify friction points, building internal GPTs to handle repetitive tasks, and integrating data flows between CRM and Support systems to reduce manual data entry and drive operational scalability.
Overview
4
4
years of professional experience
Work History
Tier 1 Technical Analyst
MKCoders
09.2024 - 11.2025
- Identified friction points in ticket resolution workflows to maintain 90% SLA adherence by analyzing recurring support issues, and prototyping process improvements for future automation.
- Managed onboarding workflows for 500+ users to gain deep insight into manual bottlenecks by executing identity management and asset tracking protocols across the enterprise.
- Maintained a detailed resolution knowledge base to reduce recurring issue resolution time by documenting all support interactions and creating a searchable repository of solutions.
- Collaborated with cross-functional teams to troubleshoot technical issues and enhance solutions.
Sr.Agile Project Manager
PakEnergy
Dallas
12.2023 - 08.2024
- Improved IT support response times by 30% and accelerated team velocity by championing the company-wide implementation of Agile methodologies to streamline service delivery.
- Improved first-call resolution rates by 20% to enhance support efficiency by spearheading data-driven support metrics and SLA reporting analysis.
- Increased cross-team collaboration by 25% to unify project goals by implementing effective communication practices across departments to reduce silos.
- Managed project documentation and maintained accurate records throughout project lifecycle.
- Facilitated meetings to gather requirements and align team goals with stakeholder expectations.
- Communicated project updates to stakeholders, fostering transparency and collaboration.
Scrum Master
Buildertrend
Omaha
04.2023 - 12.2023
- Accelerated issue resolution by 20% to enhance user satisfaction by guiding cross-functional IT support teams through Agile ceremonies.
- Managed backlog grooming to prioritize tasks and enhance workflow efficiency.
- Supported team members in resolving impediments during project execution.
- Implemented Agile best practices to improve team performance and delivery speed.
- Organized retrospectives to gather feedback and foster continuous improvement.
- Trained team members on Scrum methodologies to enhance their understanding and skills.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Facilitated daily stand-up meetings to promote team collaboration and transparency.
- Coordinated sprint planning sessions to ensure alignment on project goals.
Inventory Management Specialist
Texas Children’s Hospital
Houston
04.2022 - 04.2023
- Improved inventory accuracy to 95% and minimized asset loss by implementing a barcode scanning system for accurate asset tracking.
- Assisted in developing procedures to improve inventory management processes.
- Conducted regular audits of existing procedures and protocols related to inventory management.
- Trained staff on best practices for inventory handling and organization.
- Collaborated with purchasing team to forecast supply needs effectively.
- Utilized inventory management software for tracking and reporting purposes.
Education
TripleTen
Salt Lake City, UTSkills
- Workflow Automation: Makecom (Advanced), Zapier, Slack Workflows, Airtable, HubSpot CRM
- AI & Agents: Custom GPTs, AI Agents, AgentOps, Google Gemini 15 Pro, Claude, Perplexity AI, Hunterio, Prompt Engineering
- Project Management: Agile/Scrum, Jira, Azure DevOps, Workflow Mapping, Root Cause Analysis, SLA Reporting
- Data analysis
- Process improvement
- User onboarding
Technical Projects
- The Sentinel: Autonomous AI Agent for Lead Intelligence Architected an autonomous AI Agent using Make.com and Reddit API to eliminate manual monitoring requirements by automating the detection of high-intent buying signals versus general noise.
- Integrated complex data flows between social platforms and Discord/CRM to ensure immediate sales action by parsing JSON data to filter out 90% of noise and routing high-priority opportunities instantly.
- Documented automation logic and version control to ensure scalability by creating clear guardrails for the agent's sentiment classification and alerting protocols.
Technical projects
The Mutant Hunter: Data Enrichment & Integration Engine
Problem: Messy B2B lead lists contained "hidden gem" targets that standard filters overlooked, leading to high volumes of manual data entry and missed opportunities.
Solution: Built a heuristic processing engine using Perplexity AI that analyzes company data to assign "Likelihood to Buy" scores and automate contact verification.
Value Added: Reduced manual data entry by 95% and improved list accuracy by scraping strategic pain points for hyper-personalized outreach.
Tech Stack: Perplexity AI, Hunter.io, HubSpot, AI Scrapers.
Timeline
Tier 1 Technical Analyst
MKCoders
09.2024 - 11.2025
Sr.Agile Project Manager
PakEnergy
12.2023 - 08.2024
Scrum Master
Buildertrend
04.2023 - 12.2023
Inventory Management Specialist
Texas Children’s Hospital
04.2022 - 04.2023
TripleTen