Yaselyn De La Cruz
Easton
Summary
Dynamic Program Supervisor at Step By Step, Inc. with a proven track record in staff training and development. Expert in strategic planning and document management, enhancing resident care through effective team oversight. Achieved increased resident satisfaction by addressing concerns promptly, fostering a collaborative environment that promotes optimal growth and well-being.
Overview
8
8
years of professional experience
Work History
Program Supervisor
Step By Step, Inc.
301 N. Walnut St. Bath, PA 18014
11.2021 - Current
- Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Facilitated open communication among staff members, encouraging collaboration and teamwork in service delivery.
- Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each resident.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Collaborated with multidisciplinary teams to coordinate services that met each resident''s unique needs and goals.
- Provided leadership, guidance and support to staff members.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
Assistant Supervisor
Step By Step, Inc.
310 N. Walnut St. Bath, PA 18014
03.2021 - 11.2021
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Direct Support Professional
Step By Step, Inc.
301 N. Walnut St. Bath, PA 18014
02.2017 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2009
Skills
- Staff training
- Staff development
- Document management
- Strategic planning
- Document management skills
- Staff evaluation
- Team oversight
- Expense tracking
- Generating schedules
Languages
Spanish
Timeline
Program Supervisor
Step By Step, Inc.
11.2021 - Current
Assistant Supervisor
Step By Step, Inc.
03.2021 - 11.2021
Direct Support Professional
Step By Step, Inc.
02.2017 - 03.2021
High School Diploma -
William Allen High School