Yasmeen Henderson
Philadelphia
Summary
Friendly and detail-oriented Front Desk Receptionist with over 4 years of experience providing exceptional customer service in fast-paced office and hospitality environments. Skilled at handling phone and in-person inquiries, scheduling appointments, and maintaining a welcoming, organized front desk. Known for efficiency, professionalism, and a calm demeanor in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hilton Virginia Beach Oceanfront
Virginia Beach
06.2021 - 01.2026
- Greet and assist 100+ guests daily with check-ins, reservations, and general inquiries.
- Managed incoming calls, routing to appropriate departments to facilitate efficient communication.
- Maintain guest records and handle billing transactions accurately through the hotel management system (Opera PMS).
- Coordinated with housekeeping and maintenance teams to ensure timely service delivery and enhance guest satisfaction.
Receptionist / Office Assistant
Excel Medical Center
Philadelphia
03.2019 - 05.2021
- Facilitated patient check-in, verified insurance, and processed payments to streamline front desk operations.
- Coordinated appointments and managed daily calendars for three dentists to optimize scheduling efficiency.
- Created a friendly and efficient environment that improved patient retention by 20%.
- Organized and maintained patient files ensuring compliance with HIPAA regulations to protect patient confidentiality.
Front Desk Associate
Planet Fitness
Philadelphia
06.2017 - 02.2019
- Welcomed members and processed new registrations to enhance member engagement.
- Answered phone inquiries and provided accurate information on class schedules and memberships to support customer satisfaction.
- Assisted with data entry and maintained inventory of front desk supplies to ensure smooth operational flow.
Education
High School Diploma -
Commonwealth Connections Academy
Harrisburg, PA01-2017
Skills
- Customer service & communication
- Scheduling & calendar management
- Multi-line phone handling
- Data entry & record filing
- Microsoft Office & Google Workspace
- POS and billing systems
- Conflict resolution & teamwork
Timeline
Front Desk Receptionist
Hilton Virginia Beach Oceanfront
06.2021 - 01.2026
Receptionist / Office Assistant
Excel Medical Center
03.2019 - 05.2021
Front Desk Associate
Planet Fitness
06.2017 - 02.2019
High School Diploma -
Commonwealth Connections Academy