Established strong, trust-based relationships with elderly residents, ensuring comfort, safety, and attentive service.
Operate point-of-sale system to check in residents and accurately take special orders aligned with individual dietary needs.
Deliver personalized service by accurately managing special dietary orders ensuring client satisfaction.
Assisted in catering and logistics for on-site events, delivering seamless service and coordination.
Co-organized a Staff Appreciation Event: planned menu, developed creative concepts, partnered with a photographer, and oversaw event set up and breakdown.
Enhanced interpersonal communication skills, gained more experience in time management, and problem-solving skills in a high-responsibility, service driven and fast-paced environment, being able to multitask under high pressure.
Content Creation & Social Media Strategy: Partnered with team members in a project focused on content creation and social media strategy to increase campus event awareness through Instagram content
Outreach & Collaboration: Led outreach initiatives via direct messaging; developed strategies for increasing event submissions from campus groups; tracked and organized outreach efforts in a shared document for team alignment.
Engagement Analysis: Monitored Instagram key engagement metrics (likes, comments, shares, reach, follower growth); generated weekly reports analyzing Instagram data and adjusted posted strategies based on performance insights.
Reporting & Strategy: Compiled a comprehensive summary of project’s outcomes, analyzed engagement trends, and recommended optimized strategies for future social media campaigns.
Education
Bachelor of Communications - Digital Marketing Minor