Yasmin Rodriguez
Reading
Summary
Responsible and motivated individual ready to apply education in the workplace. Seeking entry-level opportunities to enhance abilities while contributing to company growth and meaning. Offers excellent technical abilities with different softwares, applications and customer service etc, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Salvation Army Family Services
Reading
06.2023 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple caseworkers.
- Ensure customer application is completed prior to been seen and make copies of requested documents.
- Transmitted information (CAP) or (Opshare) application/documents/reminders to customers through email, mailing, phone or in person.
- Returning voicemails in a timely manner and referrals.
- Conducted initial screening of incoming calls to determine qualifications for ESG rental or utility assistance before giving consultations.
- Managed time effectively to ensure tasks were completed and deadlines were met.
- Updated and maintained databases with daily referrals, communication sheet and UGI Cap Calls report.
- Assist customer with referring them to other assistance, they might need help with like PCAP, Snap, Medicaid, immediately shelter. At times helping them by calling to ensure they’ll get help etc
- Completed referrals from wellsky and direct clients to the appropriate referral or set an appointment for assistance if it’s available.
Skills
- Multi-line telephone system
- Appointment scheduling
- Customer referral coordination
- Documentation and reporting
- Strategic planning
- Customer and client relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Salvation Army Family Services
06.2023 - Current