Yazmin Ortiz Herrera

Assisted 50+ passengers with check-in, ticketing, reservations, flight inquiries, and verifying travel documents to facilitate a smooth passenger flow

● Worked collaboratively with ground crew, flight attendants, and other airline personnel to enhance

operational efficiency, servicing up to 10 flights per shift

● Provided frontline customer service to passengers, addressing queries and resolving issues efficiently to

maintain high customer satisfaction

• Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
• Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
• Processed payments accurately, handling cash transactions and balancing daily sales reports.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
• Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Translate Spanish to English

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Assisted with inventory management, ensuring accurate counts and proper storage of products.

• Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
• Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items according to recipe to drive quality and consistency.