Yelena Gallan
Dingmans Ferry
Summary
Dynamic business leader with a strong work ethic and proven expertise in operations oversight. Successfully implemented process improvements that enhanced workflow efficiency and increased profitability. Skilled in financial management and adept at fostering team collaboration to drive customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Pocono Mountain Leisure Services LLC
Pocono Mountains, PA
01.2023 - Current
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and client engagement.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
- Trained and mentored staff, fostering a collaborative environment to improve team performance.
General Manager
Double Trouble Autoworks
Gouldsboro, PA
01.2017 - 01.2023
- Directed daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Managed budget allocations, optimizing resource utilization across departments.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through improved service delivery.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
Associate of Science -
Kingsborough Community College
Brooklyn, NYSkills
- Documentation and reporting
- Business planning
- Operations oversight
- Strong work ethic
- Business operations management
- Complex Problem-solving
- Financial management
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Owner/Operator
Pocono Mountain Leisure Services LLC
01.2023 - Current
General Manager
Double Trouble Autoworks
01.2017 - 01.2023
Associate of Science -
Kingsborough Community College