Hi, I’m
Yenia Rojas
Panama
Summary
Dedicated educator with expertise in curriculum development, student engagement, and effective collaboration within teams. Skilled in instructional strategies, classroom management, and creating positive learning environments. Experienced in curriculum development, lesson planning, and student assessment. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Innovative technology professional with diverse experience in enhancing systems and aligning technical solutions with business objectives. Demonstrated success in leading projects and contributing to organizational growth.
Overview
15
years of professional experience
1
Certification
Work History
Independiente – FreeLancer
Instructora de Herramientas de Microsoft Office, Consultora Especialista Tecnológica y Analista de Datos e Información
09.2019 - Current
Job overview
- Capacitar a distintas personas en el uso de herramientas de Microsoft Office, Office 365
- Analizar y gestionar estudios de distintos datos según el cliente necesite
- Brindar recomendaciones para el manejo de datos y toma de decisiones con el apoyo de la tecnología y herramientas de software
- Elaboración de Proyectos (Capacitación)
- He colaborado con empresas como: Bistok, Bali-Tech, TECNASA y entre otras
- Boosted student performance by providing individualized support and targeted feedback.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promuevo a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
INADEH
Profesora de Herramientas de Ofimática | Fundador
01.2022 - 05.2023
Job overview
- Capacitar a chicos de bajos ingresos en el uso de herramientas de Microsoft office y prepararlos para una plaza de empleo
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Senacyt
Facilitadora Externa
01.2018 - 01.2019
Job overview
- Capacitar a chicos de distintas edades en las diferentes Infoplazas en Panamá y Panamá Oeste
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
New Horizons / Tecnasa
Instructora de Aplicaciones de Software
10.2016 - 09.2019
Job overview
- Capacitar a personas de distintas empresas en uso correctos de las herramientas tecnológicas, crear material para cursos, consultoría, entre otras
- (actualmente les brindo mis servicios como FreeLancer)
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promuevo classroom safety, collaboration, and best practices.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Optimized learning plans based on student performance and feedback.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Oversaw curriculum development and implementation in alignment with best practices.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Enhanced student critical thinking skills through problem-based learning activities.
- Enhanced student engagement by integrating interactive technologies into curriculum.
- Apruebo and evaluated students on materials presented in workshops and classes.
Universidad de las Américas UAM
Profesora a Nivel Superior
03.2014 - 05.2014
Job overview
- Profesora de primer año en Tecnología y programación 1 en la Universidad de las Américas UAM
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Assessed student learning outcomes, refining teaching methods to better meet educational goals.
Dell Y Mas Móvil
Call Center- Para Los Años: 2011, 2012 Y 2015
11.2012 - 02.2014
Job overview
- Dar seguimiento a las ordenes desde la compra hasta la entrega del pedido, mantener la comunicación con el cliente, realizar reembolsos, entre otros.
- Performed reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Influenced business growth by identifying new market opportunities and expanding product offerings within the call center.
- Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
- Served as subject matter expert on call center performance metrics analysis, design, development.
- Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
- Improved overall call center efficiency by providing constructive feedback during team meetings and training sessions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Contributed ideas during team meetings, leading to improvements in overall call center operations.
- Improved customer satisfaction ratings within a call center environment, delivering efficient bilingual support for both Arabic and English-speaking clients.
Ministerio de Educación
Portal Educativo
03.2013 - 04.2013
Job overview
- Dar mantenimiento a la página web del Ministerio, revisar material creador por los docentes, hacerlas correcciones de dicho material y subirlo a la web para su publicación
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demostré strong organizational and time management skills while managing multiple projects.
Contraloría General
Supervisora y Captadora de Datos
05.2010 - 11.2010
Job overview
- Supervisora, Capacitadora y Captadora de Datos para los censos 2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Universidad de Panamá Regional de Chepo
Postgrado en Docencia Superior
01.2015
Universidad de Panamá CRUSAM
Licenciatura en Informática from Gestión Educativa y Empresarial
01.2012
Universidad de Panamá CRUSAM
Técnico en Informática from Gestión Educativa en la Facultad de Informática, Electrónica y Comunicación
01.2009
Universidad de Panamá
Administración Pública Aduanera
01.2006
Escuela Instituto América
Bachiller en Letras
01.2005
Skills
- Advanced skills in Microsoft Office
- Proficient in Microsoft Project
- CompTIA IT Fundamentals certified
- Expertise in Power BI analytics
- Power Pivot expertise
- Effective verbal communication
- Engaging presentation skills
- Structured lesson delivery
- Curriculum development
- In-depth knowledge of subject matter
- Facilitating group instruction
- Commitment to lifelong learning
- Interactive presentation approach
- Flexible teaching methods
- Effective classroom management
- Online teaching experience
- Strategic technology integration
- Academic evaluation
- Performance assessments
- Grading and feedback
- Implementation of project-based learning
- Engaging instructional planning
- Attendance management
- Ongoing professional development
- Educational seminars
- Technology-enhanced teaching methods
- Learning objectives
- Adult learning
- Quizzes, tests, and exams
- Schedule management
- Student-centered learning
- Classroom technology
- Documentation and reporting
- Classroom technology implementation
- Google classroom
- Program design
- Co-teaching and Co-planning
- Test proctoring
- [State] teaching certification
- SMART board aptitude
- Instructional materials creation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved problema which led to resultados.
- Collaborated with team of 10 años in the development of capacitación en analisis de datos y docente en tecnología.
- Achieved resultados by completing tareas y talleres with accuracy and efficiency.
- Achieved resultados by introducing herramientas de ofimatica y analisis de datos for tipos tasks talleres durante las distintas sesiones de clases
Certification
Certificaciones de Microsoft Specialist MOS
References
Jorge, Delgado, Instructor, 6595-4022, TECNASA
Training
- Tecnología de la Información y Comunicación en la Educación y los Negocios
- Sistemas Basados en el Conocimiento Orientado a la Educación
- Curso de Microsoft Project New Horizons | Año 2018
- CompTIA IT Fundamental New Horizons | Año 2018
- Microsoft Power BI New Horizons | Año 2019
- Tabla Dinámica New Horizons | Año 2016
- Cuadro de Mando New Horizons | Año 2016
- Excel Nivel Experto New Horizons | Año 2016
- Microsoft Word Avanzado New Horizons | Año 2016
- Power Point Nº1 y Power Point Nº2 New Horizons | Año 2016
- Certificación ISO 9001 - Norma de gestión de la calidad Hidroca | 2014
- El Valor de las Diferencia Dell Julio 26 de 2013
- Seguridad de la Información Dell Noviembre 13 de 2013
- Cómo Alcanzamos el Éxito Por Dell Noviembre 13 de 2013
- Conformidad de Comercio Mundial Dell Noviembre 13 de 2013
- Soporte Técnico de Internet Mas Móvil Mayo 1 al 31 2012
- Atención al Cliente Sitel Panamá Mayo 1 al 31 2012
- Critica y Codificación Contraloría General Julio 2010
- Digitación (Captación de Datos) Contraloría General Agosto 2010
- Servicio al Cliente Reto Personal INADEH Agosto 24 de 2009 a octubre 22 del 2009
- Concepto de Cultura Empresarial y Exportación Ministerio de Educación y el ISTCCEM Marzo 2 al 31 de 2009
- Inglés Básico e Intermedio Universidad de Panamá Octubre 2009
- Matemáticas y Estadística Universidad de Panamá – CRUSAM Mayo 2008
Affiliations
- Caja del Seguro Social
- Ministerio de Trabajo
a la Tecnología, sobre todo la Inteligencia Artificial
La tecnología y el análisis de datos son cruciales en la actualidad debido a su capacidad para transformar la toma de decisiones, mejorar la eficiencia operativa y generar nuevas oportunidades de negocio. Permiten a las organizaciones obtener información valiosa de grandes volúmenes de datos, lo que facilita la identificación de patrones, tendencias y la personalización de servicios, entre otros beneficios.
Importancia de la tecnología y el análisis de datos:
Mejora en la toma de decisiones, Mayor eficiencia operativa, Personalización de servicios, Identificación de nuevas oportunidades de negocio, Ventaja competitiva y Avances en diversos sectores.
En resumen, la tecnología y el análisis de datos se han convertido en herramientas esenciales para el éxito en la era digital, impulsando la innovación, la eficiencia y la toma de decisiones informadas en todos los ámbitos.
Additional Information
Mis hobbies o intereses personales se relacionan con el trabajo:
Me mantego a la vanguardia con información, cursos, tutoriales y seminarios que me permitan ampliar el conocimento en el area, buscando nuevas tecnologia tanto sofware y hardware, que surgan incluyendo la IA, que es una de la nueva herramienta que es muy util hoy en día para muchos aspectos en general, el tema de la virtualidad para los temas de clases online, el uso de videos para tutoriales y plataformas de streaming, el aprender nuevos idiomas para poder ampliar los medio de comunicación, el tema de inclusión para personas que tenga alguna discapacidad pero con ganas de aprender, entre otras oportunidades.
Manejo muy bien los programas de Microsoft Office, el Internet, Fax, Escáner, Fotocopiadora, Multifuncionales, el manejo del idioma Inglés Básico Intermedio y conocimiento en Educación, Capacitadora para niños, jóvenes y adultos, Experiencia en impartir las enseñas de manera presencial y virtual, por medio de las aplicaciones de Teams, Zoom, Meet, google workspaces, classroom, etc.
Desarrollo y elaboración de material educativo, proceso de escáner para el área de facturación en uso de SAP y Capgemini, poseo licencia de conducir y cuento con auto propio, y además con muchos deseos de aprender y compartir mis conocimientos
Languages
English
Elementary (A2)
Timeline
Profesora de Herramientas de Ofimática | Fundador
INADEH
01.2022 - 05.2023
Instructora de Herramientas de Microsoft Office, Consultora Especialista Tecnológica y Analista de Datos e Información
Independiente – FreeLancer
09.2019 - Current
Facilitadora Externa
Senacyt
01.2018 - 01.2019
Instructora de Aplicaciones de Software
New Horizons / Tecnasa
10.2016 - 09.2019
Profesora a Nivel Superior
Universidad de las Américas UAM
03.2014 - 05.2014
Portal Educativo
Ministerio de Educación
03.2013 - 04.2013
Call Center- Para Los Años: 2011, 2012 Y 2015
Dell Y Mas Móvil
11.2012 - 02.2014
Supervisora y Captadora de Datos
Contraloría General
05.2010 - 11.2010
Universidad de Panamá CRUSAM
Licenciatura en Informática from Gestión Educativa y Empresarial
Universidad de Panamá CRUSAM
Técnico en Informática from Gestión Educativa en la Facultad de Informática, Electrónica y Comunicación
Universidad de Panamá
Administración Pública Aduanera
Escuela Instituto América
Bachiller en Letras
Universidad de Panamá Regional de Chepo
Postgrado en Docencia Superior
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