Yenny Lugo
Long Pond
Summary
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Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment.
Overview
10
10
years of professional experience
Work History
Aids Assistant
Milford Manor Nursing Home
2200 Milford Rd. East Stroudsburg Pa 18301
03.2011 - 11.2011
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in ongoing professional development opportunities, staying current on best practices and new techniques relevant to the aide assistant role.
- Supported rehabilitation efforts by guiding patients through prescribed exercises under therapist supervision.
- Reduced risk of injury by implementing fall prevention strategies such as clutter removal and providing appropriate mobility aids when necessary.
- Contributed to efficient facility operations by maintaining clean and organized workspaces, ensuring the availability of supplies and equipment.
- Assisted nursing staff with patient transfers, resulting in a safer environment for both patients and staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
Substitute Teacher's Assistant
Trinity Pre- School
139 W 91 St New York NY 10024
12.2011 - 02.2012
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Encouraged continuous development for students of ages through proactive in-class assistance.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
- Enforced school and class rules to maintain order in classroom.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Documented student progress and provided regular updates to parents.
- Increased class participation by creating positive and inclusive classroom atmosphere.
- Collaborated with educators to implement new teaching strategies, resulting in more dynamic and effective instruction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
Days Inn By Wyndham
838 Seven Bridge Road East Stroudsburg, PA18301
11.2012 - 08.2014
- Collected room deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Monroe County Children & Youth
730 Phillips St, Stroudsburg Pa 18360
07.2014 - 05.2015
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Receptionist
Super 8 Hotel
340 Greentree Drive Stroudsburg, PA 18301
11.2015 - 02.2021
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
No Degree -
High School Diploma -
Newcomers High School
28-01 41 St Ave Astoria NY 1110106-2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Problem-solving skills
- Verbal and written communication
- File organization
- Front office management
- Data confidentiality
fluent in English and Spanish.
I can write and speak both languages, spanish and English. I serve as a translator in both of my jobs.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Super 8 Hotel
11.2015 - 02.2021
Receptionist
Monroe County Children & Youth
07.2014 - 05.2015
Front Desk Receptionist
Days Inn By Wyndham
11.2012 - 08.2014
Substitute Teacher's Assistant
Trinity Pre- School
12.2011 - 02.2012
Aids Assistant
Milford Manor Nursing Home
03.2011 - 11.2011
No Degree -
High School Diploma -
Newcomers High School