YEREMIAH SHEMUALE
Philadelphia
Summary
Results-driven Customer Support Specialist with a background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, an empathetic communication style, and adeptness at learning new technologies. Significant impact was made in previous roles through the improvement of support processes to streamline operations and enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Real Estate Leasing and Property Manager
Bloyd Street Capital
Philadelphia
01.2018 - 01.2023
- Responsible for answering a high volume of incoming calls while handling in person inquiries from clients and colleagues
- Assisted in mediating tenant concerns and issuing notices
- Greeted clients along with providing prospects about the community, answering the phone and scheduling appointments to visit property
- Quickly and efficiently open customer accounts by accurately recording account data
- Responsible for license renewal process as well as proper maintenance of all resident and property files
Customer Service Call Center Representative
Optum/United Healthcare
Horsham
03.2015 - 10.2018
- Responsible establishing rapport and assessed client needs to provide options for insurance coverage
- Inform qualifying Medicare participants about availability of medicare supplement plans and cost/coverage
- Enroll prospects during annual enrollment period
- Demonstrated mastery of customer service call script within specified time frame
- Resolved any and all client issues, ensuring all pertinent changes were made to files
- Effectively managed approximately 100 incoming calls daily
Licensed Health Insurance Agent
United Healthcare
Philadelphia
02.2013 - 01.2014
- Executed marketing plan to educate and enroll individuals individuals into State Health Plans
- Successfully sold targeted clients through company leads and cold calling in a call center environment
- Enrolled prospects into various medicare supplement plans during enrollment period
- Developed and generated own leads
- Some leads were company provided
- Maintained excellent understanding of health care products related to sales
Education
Temple University
Philadelphia, PA01.2010
Germantown Academy High
Fort Washington, PA01.2010
Skills
- Microsoft Office
- Google Suite
- Communication Skills
- Customer Relations
- Team collaboration
- Organizational skills
- Multitasking
- Customer service-focused
- Conflict resolution
- Data management
- Flexible schedule
- Process applications
Middle Initial
Y
Timeline
Real Estate Leasing and Property Manager
Bloyd Street Capital
01.2018 - 01.2023
Customer Service Call Center Representative
Optum/United Healthcare
03.2015 - 10.2018
Licensed Health Insurance Agent
United Healthcare
02.2013 - 01.2014
Temple University
Germantown Academy High
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