Excel, PCC, NCS,Quickbooks, Peachtree, MS office 365
Yerhania Yanez
Certified Tour Guide & A/R Specialist
Clayton Panama City,8
Summary
Highly motivated professional with 8+ years of experience in healthcare administration, specializing in Medicaid billing and accounts receivable management. Offering a unique blend of financial acumen, operational efficiency, and in-depth knowledge of the tourism sector as a certified Tour Guide in Panama with over 25 years of experience as a freelance tourism consultant. Bilingual and adept at utilizing technology. Results-oriented individual committed to contributing to organizational growth and success.
Overview
35
35
years of professional experience
11
11
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Medicaid Biller Specialist/AR Billing Specialist
Insignia Resources | Atlantis Solutions
Panama City, Provincia de Panama
09.2022 - Current
- Verified eligibility, resolved denials, and collaborated with internal/external stakeholders to optimize AR processes
- Streamlined the appeals process, ensuring timely resolution of denied claims and maximizing revenue recovery.
- Maintained strong relationships with insurance representatives, facilitating open communication channels and prompt issue resolution.
Freelance Tourism Services
Professional Tourism Consultant
01.1990 - Current
- Organized international group tours for more than 15 years , managed client relationships, and provided expert destination guidance
Bilingual Customer Service Specialist
COPA Connect Miles/DASHBPO
01.2020 - 12.2022
- Recognized as a one of a top performers in 2022 for delivering superior customer experiences and collaborating across departments
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
Translation Services Contributor
PwC - Price Waterhouse Coopers
01.2020 - 12.2020
- Assisted with large-scale translation projects to support PwC’s web initiatives
Preferred Fare Specialist & Redemption Department
ConnectMiles Service Center COPA/DASHBPO
01.2018 - 12.2020
- Enhanced loyalty program experiences through ticketing, reservations, and rewards optimization
Dental Front Desk Assistant
Chantilly Dental Center
01.2011 - 12.2017
- Managed insurance claims, billing, and patient scheduling using Dentrix software
Guest Services Representative
Fairfield Inn & Suites Dulles by Marriott
01.2008 - 12.2009
- Delivered personalized guest experiences and resolved issues efficiently
Office Manager
Avalontc
01.2005 - 12.2008
- Oversaw office operations, financial management, and vendor coordination
Education
MBA - Tourism Business Administration with Hotel Management Emphasis
University of Panama
Panama City, Panama 08.1995 - 06.1999
Teaching Degree - Diversified Secondary Education, Specializing in Tourism
ISAE University
Postgraduate Studies - Higher Education
UDELAS - Specialized University of the Americas
Accounting Assistant Certification - undefined
ACE - Adult and Career Education Center
Fairfax County, Virginia 01.2011 - 12.2011
Bachelor of Science - Tourism
ULACIT - Laureate International Universities
03.1995 - 06.1999
English as a Second Language Certification - undefined
ICLS - International Center for Language Studies
Washington, DC 01.2001 - 12.2002
Skills
- Medicaid Billing
- Accounts Receivable Management
- Bilingual Communication
- Tourism Coordination
- Certified Tour Guidance
- Dentrix
- GAMMIS
- Microsoft Excel
- Medical billing expertise
- Claims processing proficiency
- PeachTree
- Quickbooks
Websites
Accomplishments
- Successfully collecting approximately $1.5 to $3 million in Medicaid revenue per month.
- To effectively track patient accounts with payment issues, I utilized Microsoft Excel to create and maintain comprehensive spreadsheets.
Software
Certification
Certified Tour Guide in Panama, by ATP
Zumba and Salsa Dance Lover
Love to dance
Timeline
Certified Tour Guide in Panama, by ATP
06-2024
Medicaid Biller Specialist/AR Billing Specialist
Insignia Resources | Atlantis Solutions
09.2022 - Current
Bilingual Customer Service Specialist
COPA Connect Miles/DASHBPO
01.2020 - 12.2022
Translation Services Contributor
PwC - Price Waterhouse Coopers
01.2020 - 12.2020
Preferred Fare Specialist & Redemption Department
ConnectMiles Service Center COPA/DASHBPO
01.2018 - 12.2020
Dental Front Desk Assistant
Chantilly Dental Center
01.2011 - 12.2017
Accounting Assistant Certification - undefined
ACE - Adult and Career Education Center
01.2011 - 12.2011
Guest Services Representative
Fairfield Inn & Suites Dulles by Marriott
01.2008 - 12.2009
Office Manager
Avalontc
01.2005 - 12.2008
English as a Second Language Certification - undefined
ICLS - International Center for Language Studies
01.2001 - 12.2002
MBA - Tourism Business Administration with Hotel Management Emphasis
University of Panama
08.1995 - 06.1999
Bachelor of Science - Tourism
ULACIT - Laureate International Universities
03.1995 - 06.1999
Freelance Tourism Services
Professional Tourism Consultant
01.1990 - Current
Teaching Degree - Diversified Secondary Education, Specializing in Tourism
ISAE University
Postgraduate Studies - Higher Education
UDELAS - Specialized University of the Americas
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