Yessenia Torres
Darby
Summary
Human resource specialist with expertise in recruitment, employee onboarding, and policy development. Demonstrated success in vendor negotiation and resource allocation, leading to effective recruitment strategies that support organizational growth.
Overview
22
22
years of professional experience
Work History
Human Resource Specialist/ Office manager
TFH
Monroe
01.2020 - 12.2025
- Recruited, interviewed, and selected candidates, enhancing team capabilities.
- Interpreted and explained work procedures and policies, ensuring staff compliance and understanding.
- Negotiated vendor contracts to secure favorable terms and achieve cost savings.
- Assisted in onboarding and training new employees, facilitating their smooth integration into the team.
- Drafted, reviewed, and revised policies regarding resource utilization.
Customer Service Manager
Coface
Princeton`
01.2013 - 12.2019
- Led customer service team to deliver effective support and maximize customer satisfaction.
- Created training programs to elevate staff skills and improve service quality.
- Implemented new customer feedback processes to improve service delivery.
- Facilitated communication between departments to streamline issue resolution.
- Oversaw daily operations to maintain high standards of service performance.
Senior Warehouse Administrative Assistant
Petco
Monroe
08.2003 - 12.2013
- Coordinated inventory management and organization to optimize warehouse operations.
- Processed incoming shipments and verified accuracy of received goods to maintain inventory integrity.
- Communicated with team members to facilitate smooth workflow and enhance operational efficiency.
- Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from warehouse stock.
Education
Associate of Science -
Mercer County Community College
Trenton, NJ05-2007
Skills
- Recruitment strategies
- Employee onboarding
- Policy development
- Vendor negotiation
- Resource allocation
- Customer relationship management
- Team leadership
- Conflict resolution
- Time management
- Multitasking Abilities
Timeline
Human Resource Specialist/ Office manager
TFH
01.2020 - 12.2025
Customer Service Manager
Coface
01.2013 - 12.2019
Senior Warehouse Administrative Assistant
Petco
08.2003 - 12.2013
Associate of Science -
Mercer County Community College