Yetunde Adaramoye
Philadelphia,PA
Summary
With a proven track record at Kaiser Permanente, I excel in patient-focused care and organizational skills. I've significantly enhanced patient satisfaction through efficient scheduling and compassionate support, mastering electronic medical records and multitasking in high-pressure environments. My dedication to improving healthcare experiences shines in every patient interaction.
Experienced healthcare professional prepared to excel in patient care coordination. Skilled in managing patient interactions, addressing concerns, and facilitating seamless communication between healthcare teams. Strong focus on collaboration and adaptability, ensuring reliability and responsiveness to changing needs. Proficient in medical software, patient scheduling, and empathetic support.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
Kaiser Permente
01.2023 - 01.2025
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Handled prescription refill requests.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Scheduled approximately 200 patients per week and made reminder calls.
Medical Call Center Representative
Planned Parenthood
02.2019 - 01.2023
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Promoted patient retention by building rapport during interactions and providing compassionate assistance throughout the call.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Contributed to the development and implementation of call center initiatives aimed at improving patient experiences and overall operational efficiency.
- Assisted in updating internal policies and procedures, leading to an improved workflow within the call center.
- Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
Education
Bachelor of Science - Radiology
Howard Community College
Columbia, MD06-2027
High School Diploma -
Woodlawn High School
Baltimore, MD06-2019
Skills
- Organizational skills
- Call center experience
- Billing processes
- Electronic medical records
- Multitasking
- Payment processing
- Patient-focused care
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Increased quality of care by developing new tracking and assessment methods.
Timeline
Patient Care Representative
Kaiser Permente
01.2023 - 01.2025
Medical Call Center Representative
Planned Parenthood
02.2019 - 01.2023
Bachelor of Science - Radiology
Howard Community College
High School Diploma -
Woodlawn High School
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