YI IENG

• Assist the management team in executing operational initiatives and ensuring profitability and efficiency
• Use Sephora’s tools to measure KPIs and propose action plans to elevate client experience
• Support all aspects of sales and service related initiatives including paid services, brand events, classes, and training clinics
• Coaching and manage a team of Licensed Beauty Advisors, and Coordinators, ensuring quality across all interactions
• Coordinate brand events, communicate with brand ambassadors, plan out and execution of events
• Managed a team of service representatives, ensuring consistent quality across all interactions

Athlete Services (In-house HR)/ Product Life Cycle (PLC)

• Work collaboratively with other departments to maximize business success, and maintain a positive working culture
• Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback, engagement, and add onto the store's culture
• Evaluated employee performance, level-set individual development plan (IDP), conveyed constructive feedback to empower store team to own their development and offer guidance
• Manage payroll & staffing processes to Nike expectations; store schedule creation and compliance, building zone charts, forecast volume/events, schedule and coordinate onboarding RTC (Rookie Training Camp)
• Maintained positive consumer/staff relations by using industry expertise, customer service skills and analytical nature to resolve concerns and promote loyalty
• Enhanced sales performance with effective staff training, development programs and proactive management strategies focusing on product knowledge and honoring the company's core values
• Supervised accurate inventory management, product receiving, stockroom organization (SRO), maintaining optimal stock levels, and replenishment
• Ensure that visual presentation objectives are in alignments with Nike directives and initiatives
• Facilitate training sessions, oversee and enforce policies & procedures on back-of-house operations
• Partner with merchandising team to plan and execute floor moves, merchandise placement, and overall marketing set-up

• Managed budget implementations, employee reviews, training, scheduling, store metrics, and shrink.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Responsible for hiring, training, and developing associates to be able to exceed customer and company expectations.
• Responsible for store upkeep; maintaining cleanliness standards for both customers and staff, as well as changing visuals in the store to help drive sales and make for a better shopping experience.
• Organized daily overviews and game plans to achieve results consistently to stay on track with growth plans and ensure productive and smooth business operation.

• Promoted customer loyalty and consistent sales results by delivering friendly service and knowledgeable assistance
• Replenished sales floor merchandise, organized wall flow and fixtures for optimal appearance
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Accommodate managers and coworkers in opening and closing procedures