Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamileth Pimentel

Penonomé

Summary

Whether it's handling inquiries, and requests, resolving complaints, or assisting with product selection i do my best to ensure that every human interaction is productive while being positive.

Overview

9
9
years of professional experience

Work History

Accounting Assistant

Coralia Villareal Lombardo De Quirós
06.2015 - 08.2023


  • Assisted in process of payments and documents such as invoices, journal vouchers, and credit card statements.
  • Managed high-volume invoice processing tasks while meeting deadlines for vendor payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in information for financial analysis documents.
  • Assisted in the preparation of monthly taxes presentation and financial statements, reporting to management.
  • Prepared information related to the payroll management of the business.

Administrative Assistant

Agricultural Supplies Warehouse La Unión
01.2016 - 04.2016


  • Maintained confidentiality of sensitive financial information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in bookeeping and data entry for the business information.
  • Managed document organization thorough file maintenance, for efficient retrieval when needed.

Recepcionist

Royal Decameron Hotel
05.2016 - 12.2016


  • Confirmed appointments, communicated with clients, and updated client financial records (credit cards on file).
  • Resolved customer problems and complaints regarding financial information they needed to clarify (reason of charges, taxes percentage).
  • Handled cash transactions and maintained sales and payments records accurately.

Administrative Assistant

Buenaventura Marine
12.2019 - 12.2019
  • Review and track invoices, assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Process checks after review by the supervisor.
  • Coordinated office supply inventory management, ordering necessary items before depletion to avoid workflow disruptions.

Customer Service Agent

Alorica Panamá (Star Contact S.A)
11.2022 - Current


  • Helped large volume of customers to have full knowledge about their subscriptions and membership benefits before proceeding to process renewals.
  • Addressed customer account discrepancies and concerns in their credit card statements.
  • Responded to customer requests for products, services, and benefits information.

Education

Bachelor Of Accounting - Accounting

University of Panama
Penonomé, Coclé, Panamá

Skills

  • Remote Work experience
  • High attention to detail
  • Microsoft Office Suite proficiency
  • Quickbooks proficiency
  • Peachtree proficiency
  • Payment Processing
  • Billing Inquiries
  • Information Verification
  • Information Updates
  • Returns processing
  • Warranty claims
  • Computer Proficiency
  • Microsoft Outlook proficiency
  • Technical Support
  • Google sheets proficiency
  • Excel proficiency
  • Advance English (Spoken and Written)
  • Intermediate Portuguese (Spoken and Written)
  • Intermediate French (Spoken and Written)

Timeline

Customer Service Agent

Alorica Panamá (Star Contact S.A)
11.2022 - Current

Administrative Assistant

Buenaventura Marine
12.2019 - 12.2019

Recepcionist

Royal Decameron Hotel
05.2016 - 12.2016

Administrative Assistant

Agricultural Supplies Warehouse La Unión
01.2016 - 04.2016

Accounting Assistant

Coralia Villareal Lombardo De Quirós
06.2015 - 08.2023

Bachelor Of Accounting - Accounting

University of Panama

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Yamileth Pimentel