Yamileth Pimentel
Penonomé
Summary
Whether it's handling inquiries, and requests, resolving complaints, or assisting with product selection i do my best to ensure that every human interaction is productive while being positive.
Overview
9
9
years of professional experience
Work History
Accounting Assistant
Coralia Villareal Lombardo De Quirós
2015.06 - 2023.08
- Assisted in process of payments and documents such as invoices, journal vouchers, and credit card statements.
- Managed high-volume invoice processing tasks while meeting deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in information for financial analysis documents.
- Assisted in the preparation of monthly taxes presentation and financial statements, reporting to management.
- Prepared information related to the payroll management of the business.
Administrative Assistant
Agricultural Supplies Warehouse La Unión
2016.01 - 2016.04
- Maintained confidentiality of sensitive financial information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in bookeeping and data entry for the business information.
- Managed document organization thorough file maintenance, for efficient retrieval when needed.
Recepcionist
Royal Decameron Hotel
2016.05 - 2016.12
- Confirmed appointments, communicated with clients, and updated client financial records (credit cards on file).
- Resolved customer problems and complaints regarding financial information they needed to clarify (reason of charges, taxes percentage).
- Handled cash transactions and maintained sales and payments records accurately.
Administrative Assistant
Buenaventura Marine
2019.12 - 2019.12
- Review and track invoices, assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Process checks after review by the supervisor.
- Coordinated office supply inventory management, ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Agent
Alorica Panamá (Star Contact S.A)
2022.11 - Current
- Helped large volume of customers to have full knowledge about their subscriptions and membership benefits before proceeding to process renewals.
- Addressed customer account discrepancies and concerns in their credit card statements.
- Responded to customer requests for products, services, and benefits information.
Education
Bachelor Of Accounting - Accounting
University of Panama
Penonomé, Coclé, Panamá Skills
- Remote Work experience
- High attention to detail
- Microsoft Office Suite proficiency
- Quickbooks proficiency
- Peachtree proficiency
- Payment Processing
- Billing Inquiries
- Information Verification
- Information Updates
- Returns processing
- Warranty claims
- Computer Proficiency
- Microsoft Outlook proficiency
- Technical Support
- Google sheets proficiency
- Excel proficiency
- Advance English (Spoken and Written)
- Intermediate Portuguese (Spoken and Written)
- Intermediate French (Spoken and Written)
Timeline
Customer Service Agent
Alorica Panamá (Star Contact S.A)
2022.11 - Current
Administrative Assistant
Buenaventura Marine
2019.12 - 2019.12
Recepcionist
Royal Decameron Hotel
2016.05 - 2016.12
Administrative Assistant
Agricultural Supplies Warehouse La Unión
2016.01 - 2016.04
Accounting Assistant
Coralia Villareal Lombardo De Quirós
2015.06 - 2023.08
Bachelor Of Accounting - Accounting
University of Panama