Yobany Perez
Allentown
Summary
Adept at fostering client relationships and enhancing customer satisfaction, I significantly increased my client base as a self-employed Barber through strategic marketing and exceptional service. At Advance Auto Parts Distribution Center, my forklift proficiency and commitment to safety streamlined operations. My quick learning ability and strong team collaboration skills are my assets.
Overview
18
18
years of professional experience
Work History
Barber
Self-employeed
01.2011 - 10.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Consistently received positive performance reviews from guests.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
Forklift Operator
Advance Auto Parts Distribution Center
03.2007 - 11.2010
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
Education
High School Diploma -
Liceo Franco
Dominican Republic06-2000
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barber
Self-employeed
01.2011 - 10.2024
Forklift Operator
Advance Auto Parts Distribution Center
03.2007 - 11.2010
High School Diploma -
Liceo Franco
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