YOKSANA ALICEA
Levittown,PA
Summary
Results-driven benefits administrator with over 20 years of experience in health and retirement plan management within the banking and insurance sectors. Proven expertise in compliance assurance and process improvement has consistently increased employee participation and enhanced service delivery. Strong leadership skills, along with a track record in strategic planning, financial analysis, and risk management, facilitate effective collaboration across teams to ensure alignment with organizational goals. Recognized for reliability, integrity, and exceptional problem-solving abilities while dedicated to leveraging extensive industry knowledge to enhance benefits programs and drive employee satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Vice President of Benefit Dept
BNP Paribas
Chesterbrook, Pennsylvania
09.2023 - Current
- Managed detailed operations of health and retirement plans, focusing on adherence to regulations and accuracy in participant enrollment.
- Analyzed and redesigned benefits enrollment workflows, significantly decreasing administrative burdens for more than 500 employees.
- Established and maintained risk management frameworks that guarantee compliance with applicable regulatory requirements.
- Partnered with senior leadership to synchronize departmental goals with overarching organizational objectives.
- Guided junior staff in best practices to enhance professional development and knowledge exchange.
- Streamlined reporting processes using advanced analytics tools to improve decision-making accuracy.
- Led initiatives with multiple teams to address benefits issues, significantly improving resolution timelines.
Account Executive
NHR
Cherry Hill, New Jersey
03.2016 - 09.2023
- Conducted comprehensive analysis of client needs and established personalized risk management frameworks for 93 clients, prioritizing compliance and risk reduction.
- Implemented strategic cross-departmental process enhancements, focusing on onboarding efficiency for over 300 employees, resulting in a 20% decrease in completion time.
- Cultivated client relationships to enhance customer satisfaction and retention.
- Facilitated resolution of employee claims through effective communication, fostering trust and reducing escalations.
- Partnered with brokers to design insurance solutions aimed at improving client satisfaction and increasing policy uptake.
- Developed tailored solutions to meet diverse client needs and objectives.
Account Executive
Trion
Conshohocken, PA
12.2014 - 03.2016
- Coordinated efforts with product sales and tech teams to enhance project completion rates through tailored client solutions.
- Engaged with 25 key banking clients, fostering trust and collaboration to boost repeat business by 15%.
- Directed client portfolio management for 24 accounts to enhance service delivery and improve retention rates.
- Analyzed and improved open enrollment workflows, achieving a 30% reduction in processing time and simplifying required documentation.
- Engaged with cross-functional teams to refine communication strategies and elevate service delivery efficiency.
Account Manager
Ameriflex
Cherry Hill, NJ
06.2013 - 06.2015
- Resolved client onboarding issues for 25 clients, achieving 15 percent retention improvement.
- Managed client relationships, ensuring satisfaction and retention through personalized service.
- Developed strategic account plans to align client needs with company offerings.
- Implemented process improvements that streamlined workflows and increased efficiency in account handling.
- Led initiatives to enhance customer engagement, resulting in improved client feedback scores.
Benefits Specialist/Employee Advocate
RSI
Mount Laurel, NJ
05.2006 - 06.2012
- Fostered relationships with over 30 clients, enhancing account retention and elevating satisfaction scores through expedited response times.
- Implemented streamlined workflows for claims management, resulting in increased accuracy and faster processing times.
- Managed employee benefits enrollment processes, ensuring compliance with company policies and regulations.
- Educated employees on benefit options, enhancing understanding and utilization of available resources.
Education
License - Medical Technology
Harrison Career Institute
Philadelphia, PA03-2003
Skills
- HRIS proficiency (Workday, ADP)
- Proficient in conflict management
- Workplace relationship management
- COBRA compliance management
- Employee orientation facilitation
- Client relationship management
- Interdepartmental cooperation
- Training and development
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Vice President of Benefit Dept
BNP Paribas
09.2023 - Current
Account Executive
NHR
03.2016 - 09.2023
Account Executive
Trion
12.2014 - 03.2016
Account Manager
Ameriflex
06.2013 - 06.2015
Benefits Specialist/Employee Advocate
RSI
05.2006 - 06.2012
License - Medical Technology
Harrison Career Institute