Yoly Magana
Boothwyn
Summary
-Experienced with managing front desk operations, delivering exceptional customer service, and coordinating administrative tasks.
-Utilizes strong organizational abilities and effective communication to enhance workplace efficiency.
-Track record of fostering, welcoming, and professional environment for clients and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician
Americas Best Contacts and Eyeglasses
Boothwyn, PA
08.2025 - Current
- Communicated effectively with Spanish speaking patients to explain preliminary testing procedures.
- Executed comprehensive preliminary eye examinations, focusing on visual acuity and color vision assessments.
- Ensured precision in electronic medical records management to support patient care and compliance.
- Engaged with optical team to assist patients in identifying frames that satisfy prescription criteria and reflect personal style choices.
- Supported bilingual patient care by translating and assisting communication between patients and staff when needed.
- Oversaw cleaning and maintenance of ophthalmic instruments to guarantee optimal performance and prevent cross-contamination.
- Executed basic eyeglass repairs, including frame adjustments and nose pad replacements, to improve patient comfort.
- Monitored and organized ophthalmic supply inventory, guaranteeing accessibility of critical equipment for routine procedures.
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
Boothwyn, PA
06.2023 - Current
- Utilized bilingual communication skills to provide excellent customer service and create a welcoming environment for patients.
- Scheduled and confirmed daily appointments, maintaining an organized and efficient patient flow
- Greeted and assisted patients, creating a welcoming, professional, and supportive environment
- Managed high-volume phone calls, addressed patient inquiries, and provided accurate information regarding services and insurance coverage
- Assisted both English and Spanish speaking patients, ensuring clear communication regarding appointments, insurance, and services.
- Verified and processed insurance information to ensure smooth and timely appointment handling
- Coordinated specialist referrals and assisted patients with scheduling follow-up care
- Maintained accurate patient records through scanning, filing, and data organization
- Utilized Microsoft Word to create, edit, and organize office documents, improving administrative efficiency and communication
- Demonstrated strong multitasking abilities in a fast-paced clinical environment while supporting overall office operations
Family Business Manager
SIDE JOB
Trainer, PA
09.2020 - 05.2023
- Communicated with clients to clarify service offerings and ensure alignment with their expectations.
- Delivered professional customer service, responding to inquiries and assisting with client needs.
- Supported the growth of a small business through clear communication and client satisfaction efforts.
Front Desk Receptionist
CMC Group Taxes LLC
Newark, DE
01.2019 - 04.2019
- Greeted and assisted customers in person and over the phone, ensuring a welcoming and professional experience.
- Handled multi-line phone systems, scheduled appointments, and addressed customer inquiries promptly.
- Maintained strong multitasking abilities by managing front desk operations while supporting team needs.
- Collaborated with coworkers to deliver excellent customer service and resolve issues efficiently.
- Developed and strengthened communication skills through consistent customer engagement and support.
Retail Sales Associate
The Dressbarn Inc
Glen Mills, PA
05.2018 - 11.2018
- Maintained a clean, organized sales floor by folding merchandise and ensuring visual displays met store standards.
- Greeted every customer with a friendly, positive attitude to create a welcoming shopping environment
- Assisted customers in selecting clothing that suited their style and needs, promoting a confident purchase experience.
- Provided bilingual customer service in English and Spanish, ensuring clear communication and inclusive support.
- Multitasked efficiently in a fast-paced environment, balancing customer assistance with store upkeep responsibilities.
Education
High School Diploma -
Chichester High School
Boothwyn, PA06.2019
Skills
- Insurance billing
- Bilingual (Spanish)
- Customer service
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Calm under pressure
- Organizational skills
- Dependable and responsible
Certification
- Certified Optometric Technician Level 2 August 2025 to Present
- Optometric Technician August 2025 to Present
- Certified Optometric Technician Level 1
- Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Optometric Technician
Americas Best Contacts and Eyeglasses
08.2025 - Current
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
06.2023 - Current
Family Business Manager
SIDE JOB
09.2020 - 05.2023
Front Desk Receptionist
CMC Group Taxes LLC
01.2019 - 04.2019
Retail Sales Associate
The Dressbarn Inc
05.2018 - 11.2018
High School Diploma -
Chichester High School