Yomayra Cruz
Lebanon
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
TJX Companies
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Crew Member
McDonald's Restaurant
02.2024 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Trainer
KFC Restaurant
03.2021 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06.2024
High School Diploma -
Lebanon County Career & Technology Center
Lebanon, Pa 06.2024
Skills
Problem-Solving
Cleaning and sanitizing
Active Listening
Cooperative Attitude
Relationship Building
Team Leadership
Customer Service
Patient Assessments
Vitals monitoring
Patient Feeding
Certified in CPR/AED
First Aid
Certification
- CPR/AED Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
TJX Companies
07.2024 - Current
Crew Member
McDonald's Restaurant
02.2024 - 06.2024
Crew Trainer
KFC Restaurant
03.2021 - 06.2021
High School Diploma -
Cedar Crest High School
High School Diploma -
Lebanon County Career & Technology Center
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