Summary
Overview
Work History
Education
Skills
Id
Education And Qualifications
It Skills
References
Extracurricular Activities
Timeline
Generic

Yordan López

VIP Agent, VIP Account Manager
Chanis,Panama

Summary

Currently studying at "Universidad de Panamá" (business administration), just finished second semester and summer last year, with complementary experience in leadership being a captain of a flag football team. Can manage code program and basic python experience, very experienced in building and programming in mblock app. Experience in customer service working in Platinum Care Services call center for a year, and one year working with Betonline as a VIP account manager. Knowledge on advertising and social media skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Language

Work History

Customer Service Representative

Platinum Care Services
  • Provided primary customer support to internal and external customers.
  • Assisted customers in navigating our casino website and placing online orders, improving overall user experience.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

VIP Account Manager

Betonline And Sportsbetting
11.2022 - Current
  • Coordinated with internal departments to streamline processes and deliver tailored services for VIP clients.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Established trust with VIP clients through transparency in communication, leading to an increase in overall satisfaction ratings.
  • Increased client retention rates by promptly resolving issues and implementing customized solutions.

Education

Hotel Management And Administration - Business Administration

Panama University
Arturo Del Valle
05.2001 -

Bachelor of Science -

Colegio Anglo Mexicano
Bella Vista
05.2001 -

Skills

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Id

8-1001-1342

Education And Qualifications

  • Finished High school by being the third in class in a Science bachelor.
  • Currently studying my second semester in administration at UP college.
  • Experienced in communication by working as a voluntary English teacher in a Mexican elementary school.
  • Awards: first place in science fair, first place in a Spanish cooking book contest, second place at building and programming robot school contest.
  • Helped as a voluntary at a recycling program and cleaning beaches.

It Skills

Microsoft office, including word, very expert at power point, basic Python programming experience, ability in working on social media and Cartoon animation skills.

References

  • Lic. Daniel Lopéz M., 6659-2536
  • Damays Visuette, 6709-0445, Owner of a custom border company
  • Raul Mamani, 6335-5044, Panadería Polito Owner

Extracurricular Activities

Captain of a flag football team. (Lady Rams). Cartoon animation experience and drawing, and social media skills. Flag football player since 2015.

Timeline

VIP Account Manager

Betonline And Sportsbetting
11.2022 - Current

Hotel Management And Administration - Business Administration

Panama University
05.2001 -

Bachelor of Science -

Colegio Anglo Mexicano
05.2001 -

Customer Service Representative

Platinum Care Services

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Yordan LópezVIP Agent, VIP Account Manager