Yordan López
VIP Agent, VIP Account Manager
Chanis,Panama
Summary
Currently studying at "Universidad de Panamá" (business administration), just finished second semester and summer last year, with complementary experience in leadership being a captain of a flag football team. Can manage code program and basic python experience, very experienced in building and programming in mblock app. Experience in customer service working in Platinum Care Services call center for a year, and one year working with Betonline as a VIP account manager. Knowledge on advertising and social media skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
Platinum Care Services
- Provided primary customer support to internal and external customers.
- Assisted customers in navigating our casino website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
VIP Account Manager
Betonline And Sportsbetting
Obarrio Panama, Beta Continental
11.2022 - Current
- Coordinated with internal departments to streamline processes and deliver tailored services for VIP clients.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Established trust with VIP clients through transparency in communication, leading to an increase in overall satisfaction ratings.
- Increased client retention rates by promptly resolving issues and implementing customized solutions.
Education
Hotel Management And Administration - Business Administration
Panama University
Arturo Del Valle 05.2001 -
Bachelor of Science -
Colegio Anglo Mexicano
Bella Vista 05.2001 -
Skills
Leadership experience- Experienced in talking and teaching new people as a captain of a flag football team
IT skills- Very experienced at using Power Point and Canvas for presentations, excell to keep track of accounts, including word by Microsoft, python as a build and basic programming app, also very expert with social media advertising
Other skills:
Professionalism
Customer Account Management
Call center experience
Service Upselling
Reading Comprehension
Brand representation
Document and Records Management
Multitasking Abilities
Id
8-1001-1342
Education And Qualifications
- Finished High school by being the third in class in a Science bachelor.
- Currently studying my second semester in administration at UP college.
- Experienced in communication by working as a voluntary English teacher in a Mexican elementary school.
- Awards: first place in science fair, first place in a Spanish cooking book contest, second place at building and programming robot school contest.
- Helped as a voluntary at a recycling program and cleaning beaches.
It Skills
Microsoft office, including word, very expert at power point, basic Python programming experience, ability in working on social media and Cartoon animation skills.
References
- Lic. Daniel Lopéz M., 6659-2536
- Damays Visuette, 6709-0445, Owner of a custom border company
- Raul Mamani, 6335-5044, Panadería Polito Owner
Extracurricular Activities
Captain of a flag football team. (Lady Rams). Cartoon animation experience and drawing, and social media skills. Flag football player since 2015.
Timeline
VIP Account Manager
Betonline And Sportsbetting
11.2022 - Current
Hotel Management And Administration - Business Administration
Panama University
05.2001 -
Bachelor of Science -
Colegio Anglo Mexicano
05.2001 -
Customer Service Representative
Platinum Care Services