Yori Awoyade
Philadelphia
Summary
Dynamic Pet Care Specialist with expertise in animal handling and client communication, previously at Rover.com. Successfully enhanced customer satisfaction through tailored care and behavioral assessments, fostering loyalty. Proven ability to manage scheduling efficiently while providing exceptional service, ensuring pets' well-being and comfort during their stays.
Overview
3
3
years of professional experience
Work History
Pet Care Specialist
Rover.com
01.2023 - Current
- Provided attentive care and monitoring for pets, ensuring safety and comfort during stays.
- Developed and maintained strong relationships with pet owners to enhance customer satisfaction and loyalty.
- Implemented feeding schedules and exercise routines tailored to individual pet needs, promoting health and well-being.
- Conducted regular assessments of pets' behaviors and conditions, reporting any concerns to owners promptly.
- Managed scheduling of pet care services efficiently to optimize resource allocation and reduce conflicts.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Administered medications such as pills, injections, and liquid products to animals in treatment and documented changes in condition.
Sales Associate
LUHV Vegan Deli
05.2023 - 08.2024
- Enhanced sales revenue by cultivating strong customer relationships and recommending tailored product solutions, resulting in increased repeat business and referrals.
- Collaborated with marketing and operations teams to design and distribute promotional materials, effectively supporting business events and promotional campaigns.
- Improved customer satisfaction through exceptional service, prompt issue resolution, and maintaining an inviting store atmosphere
- Resolved customer inquiries and concerns, fostering a positive store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained new staff on product knowledge and customer service best practices.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed over 100 customers per day.
Education
Temple University
Philadelphia, PASkills
- Animal handling expertise
- Client communication
- Animal enrichment
- Appointment scheduling
- Special needs care
- Behavioral assessment
Languages
Chinese (Mandarin)
Timeline
Sales Associate
LUHV Vegan Deli
05.2023 - 08.2024
Pet Care Specialist
Rover.com
01.2023 - Current
Temple University