Youssef Elamrani
Willow Grove
Summary
Dynamic Operations Manager with a proven track record at Hudson Group, enhancing operational efficiency and achieving a 35% sales growth. Expert in team leadership and customer service,
Excelled in business development, driving substantial revenue and fostering key stakeholder relationships.
Overview
12
12
years of professional experience
Work History
Operations Manager
Hudson Group
10.2022 - Current
- Led operations for the 30th Street Station location, optimizing team performance and driving operational excellence, resulting in a 35% year-to-date sales growth.
- Spearheaded the development and execution of targeted sales strategies, increasing location sales to a forecasted $3.5M in first-year revenue.
- Collaborated closely with the General Manager on high-priority projects, including store replenishment and inventory management, ensuring operational efficiency and reduced stockouts.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Streamlined operations and customer service protocols, contributing to improved customer satisfaction scores and operational KPIs.
Business Development Project Manager
Consis
02.2020 - 07.2022
- Led multi-stakeholder projects valued at over $1M, collaborating with international partners to deliver high-impact solutions.
- Managed the full project lifecycle, including budgeting, negotiations, and client presentations, contributing to project profitability and client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Reported directly to the executive team, ensuring all projects adhered to compliance regulations and achieved key business objectives.
- Provided actionable insights through project reporting and analysis, aiding in strategic decision-making and operational improvements.
Account Manager
Hilti
12.2016 - 09.2019
- Managed and grew a customer portfolio of over 200 clients across Rabat and Fez, achieving $250K in annual sales and consistently meeting sales targets.
- Streamlined internal processes for better efficiency in account management tasks.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted in-depth product demonstrations and collaborated with engineers to drive sales and improve customer satisfaction.
- Utilized SAP CRM to track sales performance, forecast revenue, and optimize account management strategies, ensuring efficient use of resources and maximized client engagement.
Account Manager
Zeva Communications
01.2015 - 11.2016
- Drove sales of $60K in the first year, growing to $100K in the second year through direct sales efforts, client acquisition, and relationship building.
- Coordinated with cross-functional teams (e.g., web developers, designers) to deliver seamless customer experiences and ensure high-quality project execution.
- Managed customer relationships and facilitated successful marketing events and promotions, strengthening the brand’s market position.
Junior Brand Manager
Bourchanin & Cie (AB InBev Country Partner)
10.2012 - 10.2014
- Managed a portfolio of 15+ wine and beer brands, overseeing a turnover of over $5M annually.
- Led marketing campaigns and worked closely with the sales team to drive brand awareness, customer engagement, and revenue growth.
- Collaborated with international partners to deliver POS materials, conduct sales forecasts, and implement strategic marketing initiatives.
Education
Master of Science - Marketing
National School of Trade And Management (ENCG)
Settat,Morocco06-2012
Skills
- Operations management
- Customer service
- Team leadership
- Account Management
- Business Development
- Problem-solving
Software: SAP/Flooid/Kronos/Microsoft 365
Multilingual: English/French/Arabic
Timeline
Operations Manager
Hudson Group
10.2022 - Current
Business Development Project Manager
Consis
02.2020 - 07.2022
Account Manager
Hilti
12.2016 - 09.2019
Account Manager
Zeva Communications
01.2015 - 11.2016
Junior Brand Manager
Bourchanin & Cie (AB InBev Country Partner)
10.2012 - 10.2014
Master of Science - Marketing
National School of Trade And Management (ENCG)
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