Yvonne Janowiak
New Freedom
Summary
Detail-oriented Dental Front Office Receptionist known for excellent multitasking abilities and strong organizational skills. Experienced in managing patient scheduling, resolving billing issues, and fostering positive patient relationships to enhance overall practice success.
Results-driven professional with over 20 years of experience in dental office administration. Skilled in managing patient interactions, streamlining office processes, and training staff. Committed to delivering exceptional service and improving operational efficiency.
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
41
41
years of professional experience
Work History
Dental Front Office Receptionist
Cockeysville Dentist
Cockeysville, MD
03.2006 - 05.2026
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Processed patient information and insurance claims accurately to ensure timely reimbursements.
- Coordinated communication between dental staff and patients, enhancing overall service experience.
- Trained new front office staff on systems and procedures to maintain high operational standards.
- Developed patient follow-up protocols that increased appointment retention rates significantly.
- Led initiatives to enhance customer service strategies, resulting in improved patient satisfaction scores.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Dental Assistant
Premier Dental
Manchester, Md
02.1985 - 02.2006
- Assisted dentists in performing procedures, ensuring patient comfort and safety.
- Managed sterilization of instruments and maintained cleanliness of treatment areas.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with dental team to streamline appointment scheduling and patient flow.
- Trained new staff on clinical protocols and office procedures to enhance team performance.
- Developed patient education materials to improve understanding of treatment options.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
Associate of Arts - Early Childhood Care And Education
Essex Community College
Essex, MD05-1985
Skills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Office organization
- Insurance verification
- Document preparation
- Payment processing
- Claim processing
- Excellent multitasking capability
Affiliations
I have long term employment in my careers. I have memories with patients and staff I will forever cherish. I love working and staying busy.
Timeline
Dental Front Office Receptionist
Cockeysville Dentist
03.2006 - 05.2026
Dental Assistant
Premier Dental
02.1985 - 02.2006
Associate of Arts - Early Childhood Care And Education
Essex Community College