Zaaqia Badia
Philadelphia
Summary
Assisted with patient admissions by managing registration processes effectively.,Completed necessary paperwork accurately to reduce errors and improve patient experiences.,Organized and addressed various insurance plan requirements with a systematic approach.
Overview
2027
2027
years of professional experience
Work History
Eligibility Specialist
Bettinger Temporary Agency
Philadelphia, PA
2023 - Current
- Conducted eligibility assessments to determine client qualification for various programs.
- Reviewed documentation for accuracy and compliance with regulatory standards.
- Assisted clients in understanding eligibility requirements and application processes.
- Maintained detailed records of client interactions and case progressions.
- Provided support in resolving client inquiries related to program eligibility.
Patient Registration Representative
Hahnemann Hospital
Philadelphia, PA
05.2018 - 06.2019
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Distributed informational materials, necessary forms, and hospital procedures to patients.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Assembled and disassembled patient charts based on specific departmental policies.
Environmental Services Housekeeper
Nazareth Hospital
Philadelphia, PA
01.2015 - 04.2018
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Replaced pharmacy waste, sharps, and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Reservations Agent
CCT Connect
Philadelphia, PA
04.2014 - 12.2014
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Arranged for shuttle services for elderly & ADA clients with bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Lead Teacher
Creative Minds Childcare
Philadelphia, PA
08.2012 - 04.2013
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Education
High School Diploma - undefined
Strawberry Mansion High School
Philadelphia, PA06.2007
Skills
- Excellent Interpersonal Communication
- Excellent Organizational Skills
- CPT Coding/Epic
- HIPAA Regulations
- Appointment Scheduling
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Medical Terminology
- Thorough understanding of insurance policies and procedures
- Working knowledge of medical terminology
- Experience in requesting and processing financial payments
- Intermediate to advanced computer skills
- Multitasking Abilities
- Teamwork and Collaboration
- Data Entry
- Dependable and Responsible
- Clerical Support
- Problem-Solving
Timeline
Patient Registration Representative
Hahnemann Hospital
05.2018 - 06.2019
Environmental Services Housekeeper
Nazareth Hospital
01.2015 - 04.2018
Reservations Agent
CCT Connect
04.2014 - 12.2014
Lead Teacher
Creative Minds Childcare
08.2012 - 04.2013
High School Diploma - undefined
Strawberry Mansion High School
Eligibility Specialist
Bettinger Temporary Agency
2023 - Current