Zabria Everett
Harrisburg
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
12.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Pharmacy Technician
CVS Pharmacy
04.2022 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Patient Service Representative
UPMC Express
05.2021 - 04.2022
- Greeting and directing patients to examination rooms
- Informing patients about delays and waiting times
- Obtaining patients’ addresses, contact details, insurance information, and medical histories
- Updating and verifying patient information at every visit
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
- Receiving and processing cash and credit card payments for medical services rendered
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Education
Nursing
UPMC Shadyside School of Nursing
Harrisburg, PA08.2024
Lincoln University
Lincoln University, PA05.2018
Harrisburg Area Community College
Harrisburg, PA05.2017
Delaware State University
Dover, DE05.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Pharmacy Technician
CVS Pharmacy
04.2022 - 07.2022
Key Hourly Manager
Texas Roadhouse
12.2021 - Current
Patient Service Representative
UPMC Express
05.2021 - 04.2022
Nursing
UPMC Shadyside School of Nursing
Lincoln University
Harrisburg Area Community College
Delaware State University
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