Zachary Collins
Aston
Summary
Proven expertise in enhancing customer satisfaction and streamlining service processes, as demonstrated at Chapman Windows & Doors. Excelled in teamwork and collaboration, achieving monthly sales targets through effective communication and problem-solving skills.
Offering strong adaptability and quick learning curve, well-suited for audio-focused environment. Conducts tasks with precision and attention to detail, ensuring that audio setups meet highest standards. Ready to use and develop skills in sound mixing and equipment setup.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Collco, Inc
Aston, PA
10.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Sales and Service Support
Chapman Windows & Doors
882 South Matlack Street, West Chester, PA
04.2023 - 11.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Completed call documentation while speaking with customers.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Processed orders, service requests and applied information to customers.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Host/Restaurant Busser
Miller's Ale House
Media, PA
10.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Penncrest High School
Media, PA05-2019
Skills
- Voice recording
- Audio post-production
- Process improvements
- In-studio recording
- Audio editing and synthesis
- Teamwork and collaboration
- Calm and professional under pressure
Timeline
Customer Sales and Service Support
Chapman Windows & Doors
04.2023 - 11.2024
Administrative Assistant
Collco, Inc
10.2022 - Current
Host/Restaurant Busser
Miller's Ale House
10.2021 - 02.2022
High School Diploma -
Penncrest High School