General Manager with extensive experience in restaurant operations and team development. Successfully revitalized multiple locations, including Robinson and Fox Chapel, by enhancing staffing and management practices. Achieved significant improvements in store performance and culture, training future GMs to ensure continuity and growth. Currently leading operations in Bridgeville, with a focus on ongoing improvement and support for team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Wholesomeburger (Five Guys Burger and Fries)
Bridgeville
06.2019 - Current
Guided management and supervisory staff to promote smooth operations.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Created schedules and monitored payroll to remain within budget.
Prepared staff work schedules and assigned team members to specific duties.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Conducted regular meetings with senior management team to review progress against established objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Recruited, interviewed and hired qualified staff for open positions.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored progress by establishing plans, budgets and measuring results.
Supervised employees through planning, assignments, and direction.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Mitigated business risks by working closely with staff members and assessing performance.
Trained employees on duties, policies and procedures.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed inventory and supplies to ensure materials were available when needed.
Cart Attendant
Walmart
Bridgeville
05.2018 - 03.2019
Gathered and corralled shopping carts and helped guests carry larger items.
Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
Ensured all carts are in working condition and reported any damages.
Education
Some College (No Degree) - Electromechanical Engineering
Pennsylvania State University
Altoona Pa
Some College (No Degree) - Mechanical Engineering
Community College of Allegheny County
Pittsburgh, PA
Skills
Financial analysis
Inventory management
Team building
Employee training
Project management
Regulatory compliance
Performance evaluation
Conflict resolution
Staff scheduling
Customer service
Operational oversight
Recruitment and hiring
Sales tracking
Budget management
Training and coaching
Calendar management
Excellent communication
PC competent
Communication
Self motivation
Forecasting
Teamwork and collaboration
Staff training
Training management
Workflow planning
Staff supervision
Problem-solving
Staff development
Staff management
Adaptability
Certification
Servsafe-just got recertified this year
Five Guys manager Certificate
Accomplishments
Have trained multiple people up to becoming a General Manager all while running and maintaining one the busiest stores in Pittsburgh
Affiliations
Love sports, I used to play soccer but haven't in recent years.
I try to stay fit and active by working out
References
References available upon request.
Timeline
General Manager
Wholesomeburger (Five Guys Burger and Fries)
06.2019 - Current
Cart Attendant
Walmart
05.2018 - 03.2019
Some College (No Degree) - Electromechanical Engineering