Summary
Overview
Work History
Education
Skills
Application Knowledge
References
Timeline
Generic

Zachary Emerson

PHILADELPHIA

Summary

Dedicated administrative assistant with strong customer relations skills and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating sound judgment and effective multitasking capabilities. Experienced in both independent and team settings, consistently delivering accurate clerical tasks on time.

Overview

3
3
years of professional experience

Work History

<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul>

VEHO TECH INC
Philadelphia
03.2024 - Current
  • Greeted and checked in third-party and Veho-affiliated drivers with professionalism.
  • Escorted delivery routes to designated locations, maintaining a positive demeanor.
  • Resolved delivery route issues and discrepancies proactively.
  • Achieved daily delivery route send-off quotas efficiently.
  • Scanned and sorted packages onto appropriate delivery routes accurately.
  • Categorized packages by delivery addresses using scanning technology and conveyor systems.
  • Maintained accurate warehouse inventory, reporting discrepancies promptly.
  • Ensured proper documentation and labeling for each package before dispatch.
  • Trained new staff on customer service protocols and best practices.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Surpassed sales goals through the implementation of successful marketing strategies.

<ul> <li>Managed all mail and correspondence for the administrative superior, including confidential documents.</li> <li>Scheduled appointments and meetings, coordinated with participants, and arranged necessary accommodations.</li> <li>Composed responses for items not requiring the superior's attention and routed accordingly.</li> <li>Prepared various confidential reports and accounting forms, including fiscal statements and vouchers.</li> <li>Maintained updated files of general correspondence and business documents for easy access.</li> <li>Executed general office duties such as word processing, faxing, and copying while maintaining mail and telephone logs.</li> <li>Arranged materials for meetings, including agendas and handouts, ensuring proper dissemination.</li> <li>Completed personnel requisition forms to support staffing needs.</li> </ul>

CENTER CITY LEGAL REPRODUCTIONS INC.
Philadelphia
08.2023 - 03.2024
  • Managed all mail and correspondence for the administrative superior, including confidential documents.
  • Scheduled appointments and meetings, coordinated with participants, and arranged necessary accommodations.
  • Composed responses for items not requiring the superior's attention and routed accordingly.
  • Prepared various confidential reports and accounting forms, including fiscal statements and vouchers.
  • Maintained updated files of general correspondence and business documents for easy access.
  • Executed general office duties such as word processing, faxing, and copying while maintaining mail and telephone logs.
  • Arranged materials for meetings, including agendas and handouts, ensuring proper dissemination.
  • Completed personnel requisition forms to support staffing needs.

Sales Associate/General Warehouse Associate

Best Buy
Philadelphia
01.2023 - 03.2023
  • Streamlined customer assistance by efficiently locating products and providing tailored recommendations.
  • Processed transactions accurately through point-of-sale systems, ensuring financial integrity.
  • Maintained well-stocked product displays to enhance the shopping experience..
  • Collaborated with team members to consistently achieve store goals and objectives.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured cleanliness of store environment, including floors, windows, and displays for optimal presentation.
  • Trained new staff on cash register operation, stock procedures, and customer service best practices.
  • Operated warehouse equipment to facilitate the efficient movement of merchandise throughout the facility.

<ul> <li>Oversaw documentation for all incoming and returning goods, ensuring accuracy and accountability.</li> <li>Coordinated unloading, billing, and organization of client goods to optimize workflow efficiency.</li> <li>Documented incoming shipments in Microsoft Sheets to enhance record-keeping accuracy.</li> <li>Supervised distribution of goods to temporary storage or departments, improving inventory management.</li> <li>Collaborated with internal and external partners to resolve shipment-related requests and challenges.</li> <li>Maintained organized receiving dock area to promote operational efficiency.</li> <li>Executed data entry tasks, verifying against source documents and updating databases.</li> <li>Demonstrated high typing speed and attention to detail in managing data entries.</li> </ul>

GIANT FOOD STORES
Philadelphia
11.2022 - 01.2023
  • Oversaw documentation for all incoming and returning goods, ensuring accuracy and accountability.
  • Coordinated unloading, billing, and organization of client goods to optimize workflow efficiency.
  • Documented incoming shipments in Microsoft Sheets to enhance record-keeping accuracy.
  • Supervised distribution of goods to temporary storage or departments, improving inventory management.
  • Collaborated with internal and external partners to resolve shipment-related requests and challenges.
  • Maintained organized receiving dock area to promote operational efficiency.
  • Executed data entry tasks, verifying against source documents and updating databases.
  • Demonstrated high typing speed and attention to detail in managing data entries.

Education

HIGH SCHOOL DIPLOMA -

Philadelphia, PA
Philadelphia, PA
05.2019

Skills

  • Takes Initiative
  • Works well under pressure
  • Vigilant/Punctual
  • Individual/Teamwork Skills
  • High work ethic
  • Attention to detail
  • Data entry
  • Administrative support
  • Microsoft outlook
  • Takes Initiative
  • Works well under pressure
  • Vigilant/Punctual
  • Individual/Teamwork Skills
  • High work ethic
  • Attention to detail
  • Data entry
  • Administrative support
  • Microsoft outlook

Application Knowledge

  • All Microsoft Applications: Excel, PowerPoint, Word, and Outlook
  • All Google Applications: Docs, Sheets, Slides, Forums
  • Paylocity
  • HiBob
  • Turvo
  • Humanity
  • Workday
  • SLACK
  • Zoom
  • Dropbox
  • Quip
  • PDF Scanner
  • SaneBox

References

Steve Malinich, steve.malinich@shipveho.com

Timeline

<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul>

VEHO TECH INC
03.2024 - Current

<ul> <li>Managed all mail and correspondence for the administrative superior, including confidential documents.</li> <li>Scheduled appointments and meetings, coordinated with participants, and arranged necessary accommodations.</li> <li>Composed responses for items not requiring the superior's attention and routed accordingly.</li> <li>Prepared various confidential reports and accounting forms, including fiscal statements and vouchers.</li> <li>Maintained updated files of general correspondence and business documents for easy access.</li> <li>Executed general office duties such as word processing, faxing, and copying while maintaining mail and telephone logs.</li> <li>Arranged materials for meetings, including agendas and handouts, ensuring proper dissemination.</li> <li>Completed personnel requisition forms to support staffing needs.</li> </ul>

CENTER CITY LEGAL REPRODUCTIONS INC.
08.2023 - 03.2024

Sales Associate/General Warehouse Associate

Best Buy
01.2023 - 03.2023

<ul> <li>Oversaw documentation for all incoming and returning goods, ensuring accuracy and accountability.</li> <li>Coordinated unloading, billing, and organization of client goods to optimize workflow efficiency.</li> <li>Documented incoming shipments in Microsoft Sheets to enhance record-keeping accuracy.</li> <li>Supervised distribution of goods to temporary storage or departments, improving inventory management.</li> <li>Collaborated with internal and external partners to resolve shipment-related requests and challenges.</li> <li>Maintained organized receiving dock area to promote operational efficiency.</li> <li>Executed data entry tasks, verifying against source documents and updating databases.</li> <li>Demonstrated high typing speed and attention to detail in managing data entries.</li> </ul>

GIANT FOOD STORES
11.2022 - 01.2023

HIGH SCHOOL DIPLOMA -

Philadelphia, PA

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