Zachary Emerson

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• Gayatri PawarGayatri Pawar

  Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd

• Gadhe Bala PruthviGadhe Bala Pruthvi

  <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

• Ahmed AdalemoAhmed Adalemo

  <ul> <li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li> <li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li> <li>Tracked progress on projects and provided timely feedback to staff members.</li> <li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li> <li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li> <li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li> <li>Facilitated successful completion of new client onboarding and fund launches.</li> <li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li> <li>Provided leadership through training, coaching, and supervision of staff members.</li> <li>Performed end-of-day reports and signed off on net asset valuations.</li> <li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li> <li>Directed and supervised team of 15 employees in daily operations.</li> <li>Monitored employee productivity to provide constructive feedback and coaching.</li> <li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li> <li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li> </ul> at CIBC Mellon Global Securities Inc<ul> <li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li> <li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li> <li>Tracked progress on projects and provided timely feedback to staff members.</li> <li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li> <li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li> <li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li> <li>Facilitated successful completion of new client onboarding and fund launches.</li> <li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li> <li>Provided leadership through training, coaching, and supervision of staff members.</li> <li>Performed end-of-day reports and signed off on net asset valuations.</li> <li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li> <li>Directed and supervised team of 15 employees in daily operations.</li> <li>Monitored employee productivity to provide constructive feedback and coaching.</li> <li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li> <li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li> </ul> at CIBC Mellon Global Securities Inc

• SONITA FIELDSSONITA FIELDS

  <ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service<ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service