Zachary Hagopian
Douglassville
Summary
Dedicated and passionate IT professional with a strong educational background in CompTIA A+ and Network. Fascinated by technology from an early age, I have always known that IT is the perfect field for me. Currently employed as an Electronic Technician, I have honed my hands-on skills through repair work and troubleshooting. With one year of experience in customer service and retail sales, I have developed exceptional communication and problem-solving abilities. I am currently halfway certified in A+, having completed 1101 and pursuing 1102. Additionally, I actively contribute to my community by volunteering at my local church's Audio/Video department for the past five years.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Electronic Repair Technician
CPR Cell Phone Repair
01.2025 - Current
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques..
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
Sales Support
DICK'S Sporting Goods
12.2023 - 11.2024
- Implemented data-driven strategies to identify areas of improvement in sales support processes.
- Managed end-to-end product launches, including design, development, testing, marketing, sales support, and post-launch analysis phases.
- Trained new Sales Support Staff members on best practices, improving overall department performance.
Dishwasher/Busser
Morgantown Coffee House
08.2023 - 10.2023
Education
High school diploma - undefined
Commonwealth Charter Academy
01.2023
Skills
- LAN
- DNS
- Operating Systems
- Computer skills
- Help Desk
- Microsoft Windows
- Active Directory
- Technical Support
- Sales (1 year)
- Software Troubleshooting
- Desktop Support
- Network support
- Hardware Troubleshooting
Certification
Driver's License August2023 to April2027
Languages
English - Fluent
Spanish - Beginner
Assessments
- Retail customer service — Proficient August2023 Responding to customer situations in a retail setting Full results: Proficient
- Customer focus & orientation — Proficient August2023 Responding to customer situations with sensitivity Full results: Proficient
- Sales skills — Proficient August2023 Influencing and negotiating with customers Full results: Proficient
- Work style: Reliability — Proficient August2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Electronic Repair Technician
CPR Cell Phone Repair
01.2025 - Current
Sales Support
DICK'S Sporting Goods
12.2023 - 11.2024
Dishwasher/Busser
Morgantown Coffee House
08.2023 - 10.2023
High school diploma - undefined
Commonwealth Charter Academy
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