Zachary Haines
Pottstown
Summary
Dedicated professional skilled in managing high-volume, physically demanding tasks while ensuring a productive workflow. Proven experience in staff management and effective communication. Committed to exceeding production goals and enhancing workplace efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer/ Shift Supervisor
Wendys Restaurant
2024.12 - 2026.05
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance, providing feedback to enhance efficiency and service quality.
- Ensured compliance with food safety regulations and health codes during training sessions.
- Developed training materials to improve onboarding processes for new hires.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Facilitated team meetings to address challenges and promote a collaborative work environment.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Assisted management in scheduling shifts to optimize labor costs and coverage needs.
- Implemented best practices for inventory management, reducing waste in daily operations.
Pharmacy Technician
Walgreens
2024.06 - 2024.12
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted pharmacists in verifying medication orders and addressing customer inquiries.
- Operated pharmacy software to enter patient information and update prescription records.
- Maintained inventory levels by conducting regular stock assessments and managing expired medications.
- Implemented best practices for medication storage, contributing to enhanced safety standards within the pharmacy environment.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Crew Member
Wendys Resturant
2023.08 - 2024.06
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Adapted quickly to changing demands, maintaining high levels of efficiency in a fast-paced environment.
- Maintained cleanliness and organization in food preparation and dining areas to ensure safety standards.
- Operated kitchen equipment effectively, adhering to safety protocols during food preparation tasks.
- Supported inventory management by restocking supplies and ensuring freshness of ingredients.
Dunkin' Ascosiate
Dunkin' Donuts
2022.07 - 2022.08
- Prepared food and beverages for customers efficiently in fast-paced environment, ensuring quality and satisfaction.
- Interacted with customers daily face-to-face and through drive-through
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to enhance store visual appeal, engage customers, and highlight key merchandise.
- Effectively cleaned and organized products, equipment, environment
- Managed store closing procedures to ensure security and maintain organization for next business day.
Backroom Associate
Gabes
2022.06 - 2022.07
- Organized stockroom to facilitate efficient retrieval of items.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assessed supply inventory for quality and quantity, returning unacceptable materials to vendors for replacement.
- Received incoming merchandise and stored in correct stock locations.
- Maintained cleanliness in work areas to ensure safety and organization., clean and free from debris.
- Picked and packed orders accurately to ensure timely delivery.
Education
No Degree - Philosophy
Kutztown University of Pennsylvania
Kutztown, PA2026-05
Skills
- Team leadership
- Team training
- Operational efficiency
- Task management
- Quality assurance
- Verifying orders
- Inventory management
- Decision-making
- Problem-solving skills
- Customer service
- Product knowledge
- Role modeling
Certification
- Serv Safe Food Safety Certification - 01/2026 to Current
Timeline
Crew Trainer/ Shift Supervisor
Wendys Restaurant
2024.12 - 2026.05
Pharmacy Technician
Walgreens
2024.06 - 2024.12
Crew Member
Wendys Resturant
2023.08 - 2024.06
Dunkin' Ascosiate
Dunkin' Donuts
2022.07 - 2022.08
Backroom Associate
Gabes
2022.06 - 2022.07
No Degree - Philosophy
Kutztown University of Pennsylvania