Zachary Maurice
Pottsville
Summary
Dynamic professional with extensive experience in managing customer claims and resolving inquiries efficiently. Strong communication and problem-solving skills effectively address diverse customer needs. Proven ability to foster positive relationships and ensure high levels of client satisfaction through efficient service delivery. Committed to enhancing the customer experience by consistently exceeding expectations and driving innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Customer Service Representative
Davies Life & Health
United States, PA Remote
02.2025 - Current
- Delivered exceptional customer service by resolving claims inquiries and ensuring accurate information dissemination.
- Facilitated the claims process by efficiently managing customer communications and documentation requirements.
- Provide Customer Service support for Ullico, KPERS, JUNO, SYMTRA, KCL, KCAA and Leaders Life.
- Process payments for claim's on New York State Paid Family Leave.
Outbound Sales Representative
Empire Today LLC
United States, PA Remote
10.2024 - 02.2025
- In this position, we make outbound calls to customers that had appointments and quotes that didnt move forward, seeing if we can help them move forward with the quote and getting flooring done.
Customer Service Representative
Empire Today LLC
Remote
03.2024 - 10.2025
- Answer inbound calls from customers and create tickets depending on the situation
Lead Technician
uBreakiFix by Asurion
Easton, PA
01.2023 - 03.2024
- Implemented, configured, and optimized safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Repair Technician
uBreakiFix by Asurion
Easton, PA
07.2022 - 01.2023
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Followed detailed repair and maintenance procedures for consumer products.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Repaired and tested electronic circuit boards, wiring and components.
Verizon Expert
Best Buy
Quakertown, PA
08.2020 - 06.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Mobile Sales Associate
Best Buy
Quakertown, PA
10.2019 - 08.2020
- Maintained sound knowledge of company product suites.
- Monitored wireless sales space to establish familiarity with various carriers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Electronic & Entertainment Lead
MarketSource, Inc. An Allegis Group Company
Allentown, PA
02.2015 - 07.2019
- Promoted from Wireless Team Member to Wireless Team lead in 2016 & then promoted to Electronic & Entertainment lead in 2018.
Education
High School Diploma -
Nazareth Area High School
Nazareth, PA06-2013
Certificate of Technical Studies - Computer Management System's
Career Institute of Technology
Easton, PA05-2013
Skills
- Windows Sales Operations
- Sales Telecommunications
- Sales Management Typing
- Customer Satisfaction Technical support
- Retail Telecommunication
- Wireless Technologies Sales management
- Microsoft PowerPoint Microsoft Access
- Claims support
- Customer Service
- Compliance awareness
- Data entry proficiency
Certification
- Sales skills — Proficient January 2024 Influencing and negotiating with customers Full results: Proficient
- Sales fit — Proficient January 2024 Measures the traits that are important for success in sales positions Full results: Proficient
- Customer service — Proficient March 2024 Identifying and resolving common customer issues Full results: Proficient
- Basic computer skills — Completed March 2024 Performing basic computer operations and troubleshooting common problems Full results: Completed
Timeline
Claims Customer Service Representative
Davies Life & Health
02.2025 - Current
Outbound Sales Representative
Empire Today LLC
10.2024 - 02.2025
Customer Service Representative
Empire Today LLC
03.2024 - 10.2025
Lead Technician
uBreakiFix by Asurion
01.2023 - 03.2024
Repair Technician
uBreakiFix by Asurion
07.2022 - 01.2023
Verizon Expert
Best Buy
08.2020 - 06.2022
Mobile Sales Associate
Best Buy
10.2019 - 08.2020
Electronic & Entertainment Lead
MarketSource, Inc. An Allegis Group Company
02.2015 - 07.2019
High School Diploma -
Nazareth Area High School
Certificate of Technical Studies - Computer Management System's
Career Institute of Technology