Zachary McCoy
Landisville
Summary
Results-driven retail professional with expertise in customer service, team leadership, and inventory control. Proven ability to enhance customer experience and drive sales through effective training and communication.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
VFC
Lancaster, PA
10.2024 - 03.2026
- Led daily store operations ensuring high standards of customer service and compliance with company policies.
- Developed and implemented training programs for team members, enhancing product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimize inventory management, and drive promotional strategies.
- Oversaw visual merchandising initiatives, aligning displays with brand standards to enhance customer engagement.
- Facilitated communication between upper management and staff, fostering a collaborative work environment.
- Monitored performance metrics to evaluate employee effectiveness and implement improvement plans as needed.
- Managed scheduling and payroll processes, ensuring efficient staffing levels while controlling labor costs.
- Resolved customer inquiries and complaints effectively, maintaining high levels of satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Retail Sales Associate
VFC
Lancaster, PA
03.2019 - 03.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
Stockroom Supervisor
VFC
Lancaster, PA
05.2021 - 10.2024
- Supervised daily stockroom operations to ensure compliance with safety and organizational standards.
- Trained and mentored new staff on inventory management procedures and best practices.
- Implemented process improvements that enhanced stock accuracy and reduced discrepancies.
- Coordinated receipt, storage, and distribution of merchandise in alignment with company policies.
- Managed inventory levels using warehouse management systems to optimize stock availability.
Education
High School Diploma -
Manheim Central High School
Manheim, PASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Stock management
- Hiring and training
- Sales expertise
Timeline
Assistant Store Manager
VFC
10.2024 - 03.2026
Stockroom Supervisor
VFC
05.2021 - 10.2024
Retail Sales Associate
VFC
03.2019 - 03.2026
High School Diploma -
Manheim Central High School