Zachary Plant
Philadelphia
Summary
Retail professional committed to maintaining optimal stock levels and ensuring well-organized store environment. Proven ability to support smooth retail operations with effective restocking and neat product displays. Recognized for teamwork and adaptability to changing needs, with strong focus on inventory management and time management.
Overview
5
5
years of professional experience
Work History
Freezer Stocker
Restaurant Depot/Jetro
12.2024 - Current
- I ensured that products were stocked and pushed forward, leaving the shelves always full and organized. I also made sure that the department was clean and well maintained.
- I am responsible for ensuring that my department is clean and well maintained. I do this by ensuring that all shelves are fully stocked and organized, and that the department is clean and safe for customers and employees.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Front End Manager
Restaurant Depot/Jetro
11.2023 - 12.2024
- I was the Team Lead for Front End Associates. I was responsible for running breaks and lunches, handling customer and vendor returns and inquiries, and ensuring that the team was up to date on training packages. I helped with and delegated tasks for store management and floor supervisors. I was responsible for closing paperwork and helped with training incoming cashiers and floor leads. I took the lead during heavy traffic times, running a register or organizing the team to keep the flow of satisfied customers and vendors steady. This was especially needed at opening.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Deli Team Member
Giant
06.2023 - 10.2023
- We were responsible for fulfilling orders that we received in a timely manner. This included cleaning equipment, preparing food, and counting inventory.
- I was responsible for a wide range of tasks, including cleaning equipment, preparing food, and helping with inventory.
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
Front End Supervisor
The Kroger Company
05.2022 - 05.2023
- I helped lead the front end team at my previous employer. I was responsible for running breaks and lunches, handling returns and phone calls, and making sure the team was caught up on cart collection. I also ensured that the team was caught up on any training that needed to be done, and helped with or delegated any task that the store managers or front end manager needed done.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
E-commerce team member
The Kroger Company
05.2020 - 05.2022
- I was responsible for receiving, picking, and loading customers' orders. I also opened and closed the department as needed. As a trainer, I helped train new staff. On a typical day, I was responsible for processing more than 120 orders of varying sizes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Customer service team member
crew car wash
11.2019 - 06.2020
- I worked the lot at a car wash. I guided cars into the wash tunnel and made sure the equipment was working properly and up to standard.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Education
Some certifications - welding
IVY Tech
Indianapolis, IN01.2020
High School Diploma -
Rensselaer Central High School
Rensselaer, IN06-2019
Skills
- Customer service
- Communication skills
- Independent work
- Quick learner
- Leadership skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Friendly and personable
- Heavy lifting
- Loading and unloading
- Customer assistance
- Customer relationships
- Product restocking
- Stock rotation
- Supply restocking
- Clear communication
Timeline
Freezer Stocker
Restaurant Depot/Jetro
12.2024 - Current
Front End Manager
Restaurant Depot/Jetro
11.2023 - 12.2024
Deli Team Member
Giant
06.2023 - 10.2023
Front End Supervisor
The Kroger Company
05.2022 - 05.2023
E-commerce team member
The Kroger Company
05.2020 - 05.2022
Customer service team member
crew car wash
11.2019 - 06.2020
Some certifications - welding
IVY Tech
High School Diploma -
Rensselaer Central High School
Similar Profiles
Jennifer SeliniJennifer Selini
SUPERVISOR at RESTAURANT DEPOT JETROSUPERVISOR at RESTAURANT DEPOT JETRO
Jennifer Pena DeChecoJennifer Pena DeCheco
SUPERVISOR at RESTAURANT DEPOT JETROSUPERVISOR at RESTAURANT DEPOT JETRO
Freddy VencesFreddy Vences
Regional Sales Director at Jetro Restaurant DepotRegional Sales Director at Jetro Restaurant Depot